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- Tasks: Guide families through a magical Christmas experience with warmth and care.
- Company: Join LaplandUK, an award-winning immersive Christmas experience creating lasting memories.
- Benefits: Earn £14.50 per hour, enjoy free meals, staff discounts, and shuttle transport.
- Why this job: Be part of a magical team, making unforgettable memories for families this winter.
- Qualifications: Confident, warm, and proactive individuals with guest-facing experience are encouraged to apply.
- Other info: Paid training starts in late October; live events run from 8th November to 24th December.
JOIN THE MAGIC: GOLDEN EXPERIENCE HOST
LaplandUK, the award-winning immersive Christmas experience, brings original stories by Mike & Alison Battle to life in an enchanting world of Elves, wonder and festive magic. With West End-quality performances, stunning sets and meticulous storytelling, we create lasting Christmas memories for over 180,000 guests each year.
At the very heart of LaplandUK is the belief in honouring the fleeting magic of childhood , and for those guests looking for an even more personalised touch, we offer something extra special:
The Golden Experience .
We’re now looking for outstanding individuals to become Golden Experience Hosts, the personal guides who bring that extra sparkle of joy, calm and care to every family’s journey.
THE ROLE
As a Golden Experience Host, you’ll be the dedicated point of contact for our premium guests, guiding them through their time in Lapland with warmth, confidence and care.
You’ll be their storyteller, organiser and friendly face, helping families move seamlessly through the experience while adding subtle moments of magic that will stay with them long after they leave.
Key responsibilities include:
- Welcoming families with genuine warmth and professionalism
- Escorting them through the 4.5-hour immersive journey across our woodland world
- Anticipating needs and providing thoughtful touches throughout the visit
- Liaising discreetly with the Father Christmas team and other departments to pass on key guest details
- Ensuring guests receive the highest level of care and attention, especially high-profile visitors
- Maintaining a polished, calm and proactive presence in a fast-moving environment.
WHO WE’RE LOOKING FOR
You might come from a luxury hospitality background, be a seasoned event host, a performer, or simply someone who brings grace and joy to those around them.
We’re looking for:
- A confident, outgoing and proactive approach
- Genuine warmth and emotional intelligence
- Excellent communication skills
- Experience working in guest-facing roles, ideally in premium or high-profile settings
- The ability to remain calm and present under pressure
- A natural ability to create ease and delight for others
WHAT YOU’LL RECEIVE
- £14.50 per hour
- Free hot meal each shift
- Paid breaks
- Staff discount on selected event dates
- Free shuttle transport from Ascot station
- Full training in advance of the event
KEY DATES
- Paid Training: Selected dates from late October to early November 2025
- Live Event: 8th November – 24th December 2025
APPLY NOW
If you have a natural gift for hospitality, love working with families and want to be part of something truly magical this winter, we’d love to hear from you.
This is more than a seasonal role, it’s a chance to make memories that last a lifetime.
Guest Experience Host - Golden employer: LaplandUK
Contact Detail:
LaplandUK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Host - Golden
✨Tip Number 1
Familiarise yourself with the enchanting world of LaplandUK. Understanding the stories and experiences that make it special will help you connect with guests and showcase your enthusiasm during interviews.
✨Tip Number 2
Highlight any previous experience in luxury hospitality or guest-facing roles. Be ready to share specific examples of how you've created memorable experiences for guests, as this will demonstrate your suitability for the Golden Experience Host position.
✨Tip Number 3
Practice your communication skills by engaging in conversations with friends or family about your favourite holiday memories. This will help you convey warmth and emotional intelligence, which are key traits for this role.
✨Tip Number 4
Prepare to discuss how you handle high-pressure situations. Think of examples where you've remained calm and proactive, as this will show your ability to thrive in the fast-paced environment of LaplandUK.
We think you need these skills to ace Guest Experience Host - Golden
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp what being a Golden Experience Host entails. Highlight your relevant experiences that align with the responsibilities mentioned, such as guest-facing roles or hospitality experience.
Craft a Personal Statement: Write a personal statement that reflects your passion for creating memorable experiences. Use specific examples from your past roles where you demonstrated warmth, emotional intelligence, and excellent communication skills.
Tailor Your CV: Ensure your CV is tailored to the role by emphasising your experience in luxury hospitality or event hosting. Include any relevant achievements that showcase your ability to remain calm under pressure and provide exceptional service.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at LaplandUK
✨Show Your Warmth
As a Guest Experience Host, warmth is key. Make sure to greet your interviewers with a genuine smile and friendly demeanour. This role is all about creating a welcoming atmosphere, so let your personality shine through.
✨Demonstrate Emotional Intelligence
Be prepared to discuss how you handle different guest situations. Share examples of times when you've anticipated needs or provided thoughtful touches in previous roles. This will showcase your ability to connect with guests on a personal level.
✨Communicate Clearly
Excellent communication skills are essential for this position. Practice articulating your thoughts clearly and confidently. You might even want to rehearse common interview questions with a friend to ensure you convey your ideas effectively.
✨Stay Calm Under Pressure
The role involves maintaining a calm presence in a fast-paced environment. Think of scenarios where you've successfully managed stress or handled difficult situations. Sharing these experiences will demonstrate your ability to thrive under pressure.
