FC Operations Controller - Manchester

FC CONTROLLER – £14.50/h, plus £50 per working day subsidy – MANCHESTER ABOUT LAPLANDUK LaplandUK is based on two Original Stories Written by Mike Event Managers, Area Operations Manager, Photos Duty Manager and Guest Relations Duty Manager Have a thorough working knowledge of the ‘FC Land’ operation in order to effectively troubleshoot and problem solve. Ensure consistent and accurate daily reporting of operational ‘FC Land’ KPI’s to Head Office and the wider Lapland operations teams. Act as a champion for the ‘Lapland Accessibility and Inclusion’ policies, working with colleagues and direct reports to ensure all are trained and working in accordance with the relevant processes. Deliver daily briefings to teams, communicating key safety, operational, experiential and departmental information in a timely manner. TEAM MANAGEMENT Work closely with FC Land Management team to ensure that the staffing of ‘FC Land’ is consistently at the right level. Pro-actively address and resolve instances where staffing levels fall below the required matrix for operation. Establish, lead and maintain a professional and positive working culture within the ‘FC Land’ teams, acting as a role model. Provide support and guidance for direct and indirect reports at all times. Ensure a high level of morale across all teams within the ‘FC Land’ operation. Recognise and promote good performance and attendance. VIP