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- Tasks: Engage with families and serve delicious food in a magical setting.
- Company: Join the enchanting team at LaplandUK, where childhood wonder comes to life.
- Benefits: Earn £12.25 per hour, enjoy free meals, drinks, and discounts.
- Why this job: Be part of creating unforgettable memories for families in a unique environment.
- Qualifications: Enthusiastic, eager to learn, and great communication skills required.
- Other info: Flexible shifts with paid training and shuttle services available.
Date
Sunday, October 19, 2025
Description & Requirements
About Lapland
Based on the original stories of Mike and Alison Battle ‘Lapland’, the show, is a ground-breaking immersive theatrical production that brings to life the mythical elven world of Father Christmas. Lapland celebrates the wonderment of childhood through our magical world, rich story telling & memory making experiences.
Role Overview – FOOD AND BEVERAGE ASSISTANT
Food and Beverage Assistants are key members of the team at LaplandUK as they are the face of Lapland while guests are in our cafes and restaurants. The role is a great opportunity for enthusiastic guest focused individuals to join a friendly team in a fast paced and collaborative environment. Based at our Ascot event site the F&B Assistants will be responsible for engaging with families and serving them with delicious food and drinks which are a key part of the Lapland experience.
Responsibilities
- Consistently meet and exceed customers’ expectations, by welcoming guests into our cafes and restaurants and engaging with the families while following the Lapland operating procedures and sequence of service.
- Consistently follow Food Hygiene processes when preparing and presenting food and drinks.
- Immerse yourself in the Lapland narrative.
- Have a thorough knowledge of all the products in the F&B outlets and have the ability to make appropriate recommendations to the guests.
- Follow all relevant costume and process standards.
- Attend any training as required.
Key Attributes
- Enthusiastic and willing to learn and be part of Lapland.
- Bright and articulate – Excellent verbal communication skills.
Where is Lapland?
Lapland is based in Whitmoor Forest, in Crown Estate on Swinley Road, Winkfield Row near Ascot SL5 8BD.
Key Dates
- PAID TRAINING: Your training plan will vary depending on your role. Training will take place on select dates between the end of October 2025 and the beginning of November 2025, training is mandatory.
- Hourly pay of £12.25 per hour, plus holiday pay which is paid at the end of your contract
- Free hot meal per day
- Free coffee, tea and soft drinks
- 20% discount in LaplandUK retail shops on selected dates
- Free Parking Off-Site at Ascot Racecourse (shuttlebus direct to event site)
- Shuttlebus from Ascot Train Station to event site.
Working for LaplandUK is unlike any other role. By ‘Honouring Childhood Together’, we create memorable moments that families cherish forever. We can’t wait to welcome you to our secret, magical world this year!
Customer Facing Role Requirements
Where the Worker is customer facing & in costume, they will be expected to:
- Remove all piercings (no clear replacements)
- Have natural hair colour and have all long hair in plaits
- Arrive on shift with a base layer of natural appearing make-up, no false eye lashes and no false or painted nails
- Have all tattoos covered – costumes vary and not all costumes will cover, hands, neck and arms etc anything visible or that could become visible during a working day is not permissible
- All jewellery to be removed (including accessories like tooth gems etc) with the exception of wedding or engagement rings
- Leave all watches, including smart watches and phones securely in your locker
Please note we require a minimum commitment of 3 shifts per week; this application is for the hold pool.
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F&B Assistant - Ascot - HOLD POOL APPLICATIONS employer: LaplandUK
Contact Detail:
LaplandUK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land F&B Assistant - Ascot - HOLD POOL APPLICATIONS
✨Tip Number 1
Get to know the Lapland experience! Familiarise yourself with the magical stories and the food offerings. When you chat with us during interviews, showing your enthusiasm for the brand will definitely make you stand out.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to get comfortable engaging with guests. Remember, as an F&B Assistant, you'll be the face of Lapland, so a friendly approach is key!
✨Tip Number 3
Dress the part! Make sure you understand the costume requirements and how to present yourself. Arriving in line with the standards shows us that you’re serious about the role and ready to immerse yourself in the Lapland narrative.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace F&B Assistant - Ascot - HOLD POOL APPLICATIONS
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and your love for creating magical experiences.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Mention any previous customer service roles or food and beverage experience that aligns with what we’re looking for at LaplandUK.
Follow Instructions: Pay close attention to the application guidelines. Ensure you provide all the required information and follow any specific instructions. This shows us that you can follow procedures, which is super important in our fast-paced environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our magical world!
How to prepare for a job interview at LaplandUK
✨Know the Lapland Story
Before your interview, dive into the magical world of Lapland. Familiarise yourself with the stories and themes that make it special. This will not only impress the interviewers but also help you connect with the role as a Food and Beverage Assistant.
✨Show Your Enthusiasm
Bring your energy to the interview! The role is all about engaging with families and creating memorable experiences. Share examples of how you've gone above and beyond for customers in the past to demonstrate your passion for guest service.
✨Dress the Part
While you won’t be in costume for the interview, dressing smartly and appropriately can show that you understand the importance of presentation in this role. Think about how you would look in the Lapland uniform and aim for a polished appearance.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This shows your interest in the role and the company. You might ask about training opportunities or how the team collaborates during busy periods, which reflects your eagerness to learn and contribute.
