At a Glance
- Tasks: Engage with families and serve delicious food and drinks in a festive environment.
- Company: Join the friendly team at LaplandUK, creating magical experiences.
- Benefits: Earn £12.75 per hour, enjoy free meals, drinks, and discounts.
- Other info: Flexible shifts with training provided before the live event.
- Why this job: Be part of a unique event and make lasting memories for guests.
- Qualifications: Enthusiastic, great communication skills, and a willingness to learn.
The predicted salary is between 12.75 - 12.75 £ per hour.
Role Overview - FOOD AND BEVERAGE ASSISTANT
Food and Beverage Assistants are key members of the team at Lapland UK as they are the face of Lapland while guests are in our cafés and restaurants.
The role is a great opportunity for enthusiastic, guest‑focused individuals to join a friendly team in a fast‑paced and collaborative environment.
Based at our Ascot event site the F&B Assistants will be responsible for engaging with families and serving them delicious food and drinks that are a key part of the Lapland experience.
Responsibilities
- Consistently meet and exceed customers’ expectations by welcoming guests into our cafés and restaurants and engaging with families while following the Lapland operating procedures and sequence of service.
- Consistently follow Food Hygiene processes when preparing and presenting food and drinks.
- Immerse yourself in the Lapland narrative.
- Have a thorough knowledge of all the products in the F&B outlets and have the ability to make appropriate recommendations to the guests.
- Follow all relevant costume and process standards.
- Attend any training as required.
- Key Attributes
- Enthusiastic and willing to learn and be part of Lapland.
- Bright and articulate – excellent verbal communication skills.
Where is Lapland?
Lapland is based in Whitmoor Forest, in Crown Estate on Swinley Road, Winkfield Row near Ascot SL5 8BD.
- Key Dates
- PAID TRAINING: Your training plan will vary depending on your role.
Training will take place on select dates between the end of October 2026 and the beginning of November 2026, training is mandatory.
- LIVE EVENT: Thursday 5th November – Thursday 24th December 2026
- Hourly pay of £12.75 per hour, plus holiday pay which is paid at the end of your contract.
- Free hot meal per day.
- Free coffee, tea and soft drinks.
- 20% discount in Lapland UK retail shops on selected dates.
- Free parking off‑site at Ascot Racecourse (shuttle bus direct to event site).
- Shuttle bus from Ascot Train Station to event site.
- Customer Facing Role Requirements
- Remove all jewellery and piercings (no clear replacements) – this includes tooth gems and grills.
- Have neatly groomed, naturally coloured hair; as an elf, have all long hair in plaits.
- If worn, religious head coverings must be a neutral colour of brown, beige, or navy.
- Arrive on shift with none or natural make‑up (foundation if worn must look like your natural skin tone); minimal mascara, no false eyelashes, and no false or painted nails.
- No tattoos are permitted from the collar bone up for all customer‑facing roles.
In addition, no tattoos are permitted below the elbow for Food & Beverage, and 2 inches below the elbow for all other customer‑facing roles on site.
- Leave all watches, including smart watches and phones, securely in your locker.
Please note we require a minimum commitment of 3 shifts per week.
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StudySmarter Expert Advice🤫
We think this is how you could land F&B Assistant - Ascot 2026
✨Get in Early: Embrace the Seasonal Rush
In hospitality, seasonal hiring can be a bit of a frenzy, so make sure you’re applying early. Keep an eye on when local businesses like cafés and restaurants ramp up for holiday seasons or summer rushes. We can help you stay ahead by tracking application windows—don’t miss out!
✨Join Local Hospitality Groups
Tap into local hospitality communities online or through social media. Groups on Facebook or platforms like MeetUp can be goldmines for seasonal job opportunities. Engage with these communities—join discussions, share your eagerness, and you could snag a gig before it’s even advertised!
✨Show Your Face: Walk-Ins Matter
In hospitality, nothing beats a good ol' walk-in. Visit local establishments and introduce yourself. Bring along a flashy CV and maybe even drop a line about why you’re keen to work there. Sometimes just chatting with the manager can score you an interview on the spot!
✨Use Seasonal Hiring Platforms
Look for platforms that specialise in seasonal positions in the hospitality sector. Websites dedicated to summer jobs or Festival employment can offer unique roles that align with your interests. Don't forget to apply through our website too—companies like LaplandUK are constantly looking for enthusiastic seasonal workers like you!
We think you need these skills to ace F&B Assistant - Ascot 2026
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service game, your customer service skills are your bread and butter. Make sure your CV highlights any relevant experience you have in restaurants, cafés, or similar environments, emphasizing your ability to handle busy situations and provide excellent service.
Seasonal Availability is Key:Since this is a seasonal role, we're looking for candidates who are flexible with their availability. In your cover letter, mention specific times you’re available during the season and any previous seasonal positions you’ve held. This helps us see you as a perfect fit for this temporary gig!
Culinary Knowledge Can Set You Apart:If you have any culinary certifications or training, be sure to feature them prominently in your application. Knowing your way around a kitchen or having food safety certifications could give you an edge over other candidates when applying for a role at LaplandUK.
Make It Personal:When applying through our website, use your cover letter to share why you’re passionate about working with LaplandUK. Draw on any personal experiences you have in the hospitality scene and how they inspired you to apply for this seasonal role. We love a personal touch!
How to prepare for a job interview at LaplandUK
✨Know Your Menu Inside Out
With a seasonal role in hospitality-food-service, it’s super important to familiarise yourself with the menu. Be ready to chat about your favourite dishes, special ingredients, and any dietary considerations people might have. This shows you're passionate and prepared to provide excellent service right from the start!
✨Brush Up on Your Customer Service Skills
In hospitality, customer service can make or break the experience. Think of scenarios where you've gone the extra mile for a guest, or how you've handled challenges with a smile. Prepare a few stories that highlight your ability to connect with customers, solve problems, and create a welcoming atmosphere.
✨Flexibility is Key
Seasonal roles often require us to be flexible with our hours and responsibilities. During the interview, be prepared to discuss your availability and willingness to adapt. Highlighting your ability to jump into different roles, whether it’s serving or kitchen support, can really set you apart.
✨Showcase Your Team Spirit
Hospitality thrives on teamwork, especially in busy seasons. Prepare to share experiences where you collaborated with colleagues to create a seamless experience for guests. If you've got any examples where you helped to lift team morale during busy shifts, mention them! It’s all about showing that you can contribute positively to the work environment.
