Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage guest flow and ensure efficient operations in a magical Christmas experience.
- Company: LaplandUK offers an immersive, theatrical journey into the world of Father Christmas.
- Benefits: Earn £14.50 per hour, enjoy free meals, drinks, and discounts at retail shops.
- Why this job: Join a fun, festive environment and make magical memories for families during the holiday season.
- Qualifications: 2+ years in operations or visitor attractions; familiarity with data and crowd management is a plus.
- Other info: Paid training starts in late October 2025; live events run from November 9th to December 24th.
ABOUT LAPLANDUK
LaplandUK is based on two Original Stories Written by Mike & Alison Battle \’The Untold Story of Father Christmas\’ & \’The Secrets of the Christmas Elves\’.
LaplandUK is an immersive, theatrical experience based on an original adaptation, centred around a child’s fleeting belief in Father Christmas. Putting families at the centre of the storyline, the 4/4.5-hour experience allows families to explore an ancient Elven civilisation through a magical world of storytelling that fuses the spectacle of a filmset with the performance of theatre.
ROLE OVERVIEW
The small team of FC Controllers manage the guest flow of ‘FC Land’, an area of Lapland where guests journey through a magical Woodland Walk, encounter reindeers and characters. This part of the experience culminates in a personalised audience with Father Christmas.
The Controllers are the driving force behind an efficient operation, using our bespoke system to allocate guests to available Father Christmas visit slots and ensure that team members are working effectively and efficiently to ensure that guest throughput targets are met.
Your role is to ensure families pass through the meetings across different cabins in both a timely and positive manner. The FC Controller will be responsible for increasing throughput using CCTV, for a number of cabins which simultaneously see thousands of guests pass through every season.
This role would be a great fit for individuals with 2+ years experience in operations/visitor attractions/control centres/dispatch where they have managed capacity and crowd flows. The ideal candidate will have worked in an operations control background, and be familiar with understanding graphs and data for throughput.
RESPONSIBILITIES
OPERATIONS
- Manage a safe and best-in-class ‘FC Land’ operation
- Monitor CCTV to ensure that guest flow, staff movements and allocation of guests to available Father Christmas visit slots are efficient
- Use our bespoke system ‘Harmony’ to monitor visit statistics and manage the allocation of guests to available visit slots. Drive and improve efficiency when ‘completed visit’ statistics fall behind targets
- Work under pressure within the Operations Control hub of the area, ensuring that any risks to the operational delivery of the area are managed effectively.
- Ensure consistent and accurate daily reporting of operational ‘FC Land’ KPI’s to Head Office and the wider Lapland operations teams.
KNOWLEDGE, SKILLS & EXPERIENCE
Essential Experience:
- Minimum one year working in live entertainment, event operations, visitor attraction operations or control centre operations.
- Working knowledge of best Health and Safety practices.
- Experience using radio communications
Desirable Experience:
- An understanding of back of house ticketing systems.
- Experience working in a control room environment
- A basic knowledge of KPI and customer insight data (e.g. dashboards, surveying and mystery shoppers).
Where is Lapland?
Lapland Manchester is based at Congleton Road, Siddington, Macclesfield, SK11 9JY
Key Dates:
- PAID TRAINING: Your training plan will vary depending on your role. Training will take place on select dates between the end of October 2025 and the beginning of November 2025.
- LIVE EVENT: In 2025 Lapland Manchester will run from Sunday 9th November – Wednesday 24th December.
Benefits
- Hourly pay of £14.50 per hour, plus holiday pay paid at the end of contract
- £50 per working day subsidy
- Free hot meal per day
- Free unlimited coffee, tea and soft drinks
- 20% discount in LaplandUK retail shops on selected dates
- Complimentary staff shuttle bus from local train station direct to site
Locations
Event Operations Controller employer: LaplandUK
Contact Detail:
LaplandUK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Event Operations Controller
✨Tip Number 1
Familiarise yourself with the operations of visitor attractions, especially those that involve crowd management. Understanding how to efficiently manage guest flow will give you a significant advantage in your interview.
✨Tip Number 2
Brush up on your knowledge of CCTV systems and how they can be used to monitor and improve guest throughput. Being able to discuss specific examples of how you've used similar technology in past roles will impress the hiring team.
✨Tip Number 3
Prepare to demonstrate your ability to work under pressure. Think of scenarios from your previous experience where you successfully managed high-stress situations, as this role requires quick decision-making and effective problem-solving.
✨Tip Number 4
Show your enthusiasm for the immersive experience that LaplandUK offers. Research their unique storytelling approach and be ready to discuss how you can contribute to creating a magical experience for families visiting 'FC Land'.
We think you need these skills to ace Event Operations Controller
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Event Operations Controller position. Highlight your relevant experience in operations, visitor attractions, or control centres.
Tailor Your CV: Customise your CV to reflect your experience in managing guest flow, using CCTV, and working under pressure. Include specific examples that demonstrate your ability to meet throughput targets and manage operational efficiency.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for live entertainment and event operations. Mention your familiarity with health and safety practices and any experience with ticketing systems or KPI data, as these are desirable for the role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at LaplandUK
✨Know the Experience Inside Out
Familiarise yourself with LaplandUK's unique storytelling approach and the immersive experience they offer. Understanding the narrative behind 'The Untold Story of Father Christmas' and 'The Secrets of the Christmas Elves' will help you connect with the role and demonstrate your enthusiasm during the interview.
✨Highlight Relevant Experience
Be prepared to discuss your previous roles in operations or visitor attractions, especially any experience managing crowd flows or using control systems. Use specific examples to illustrate how you've successfully handled similar responsibilities in the past.
✨Showcase Your Problem-Solving Skills
Since the role involves working under pressure and managing risks, think of scenarios where you've had to make quick decisions or solve problems effectively. Share these experiences to show that you can maintain efficiency even in challenging situations.
✨Demonstrate Your Communication Skills
Effective communication is key in this role, especially when using radio communications and coordinating with team members. Be ready to discuss how you've successfully communicated in past roles and how you would ensure clear information flow in a busy environment.
