Area 4 Manager - Ascot 2026 in England

Role Overview

The Act 4 Area Manager is accountable for the Father Christmas land operation, leading and inspiring a variety of operational and performance teams to ensure a world‑class guest experience.

This role balances people management with protecting the guest experience while delivering an efficient and effective operation.

Key Responsibilities

• Ensure safe flow of guests throughout the Act 4 operation, following approved policies, processes and instructions.
• Operate as the Area Manager for Act 4, proactively managing guest throughputs and employee performance.
• Apply comprehensive knowledge of each area to troubleshoot and problem‑solve.
• Exceed the NPS target and guest satisfaction scores set by the Live Show Team.
• Provide accurate daily reporting of operational KPIs to the Event Controller.
• Champion Lapland Accessibility and Inclusion policies, ensuring all staff are trained and compliant.
• Follow up on guest feedback and work with the Guest Operations Team to address recurring issues.
• Deliver daily briefings to teams, communicating key safety, operational, experiential, and departmental information.
• Align operational processes with SOPs and the overall Event Management Plan.
• Manage the onsite photography fulfilment team.
• Team Management
• Collaborate with all Managers and Supervisors in the area to maintain appropriate staffing levels.
• Support and guide direct and indirect reports at all times.
• Lead and maintain a professional, positive working culture and act as a role model.
• Ensure high morale across all teams.
• Manage team attendance and performance in accordance with company policy.
• Recognise and promote good performance and attendance.
• Work with People Operations on recruitment during the live event.
• Training
• Deliver pre‑approved training courses to new and existing staff before and during the event.
• Attend ‘Train the Trainer’ and other required courses as determined by the business.
• Maintain a positive attitude and willingness to learn and adapt.
• Required Experience & Skills
• Minimum five years in event or visitor attraction operations.
• Strong people‑management experience, coordinating large teams in a guest‑facing environment.
• Knowledge of best health and safety practices.
• Basic understanding of KPIs and customer insight data (e. g., dashboards, surveys, mystery shoppers).
• Excellent communication, interpersonal and diplomacy skills.
• Proactive initiative and confidence with technology.
• Flexibility in working‑environment needs and ability to work under pressure.
• Strong organisational skills and attention to detail.
• Shifts & Availability

As the position operates on a rota basis with the other Area 4 Manager, availability between October 2026 and December 2026 is essential.

Training and Build period on-site: October TBC.

Live Event Period: 7th November – 24th December.

• What You’ll Receive
• Free hot meal each shift.
• Shuttle bus from local train station to the event site.
• Catering: One meal per day provided.
• Accommodation provided if needed or £25 towards travel.
• Customer Facing Role Requirements (in costume)
• Remove all jewellery and piercings (no clear replacements), including tooth gems/grills.
• Maintain neatly groomed, natural‑coloured hair; all long hair in plaits.
• Neutral‑coloured (brown, beige, or navy) religious head coverings only.
• Arrive with no or natural makeup; minimal mascara, no false lashes or false/painted nails.
• No tattoos from the collar bone up for all customer‑facing roles; no tattoo below the elbow for Food & Beverage, and 2 inches below the elbow for other roles on site.
• Leave all watches, smartwatches, and phones securely in your locker.
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