At a Glance
- Tasks: Lead recruitment and engagement for our seasonal team at the Ascot live show.
- Company: Join Lapland UK, a vibrant company focused on creating magical experiences.
- Benefits: Competitive salary, flexible hybrid working, free meals, and staff transport.
- Other info: Dynamic environment with opportunities for professional growth and development.
- Why this job: Shape company culture and make a real impact on team success during exciting events.
- Qualifications: Experience in HR or workforce roles, excellent communication skills, and adaptability.
The predicted salary is between 45000 - 48000 € per year.
Ascot (Seasonal) (Fixed Term 6 months, Start date July 2026)
Location: Ascot (Swinley Forest)
Reports to: People Operations Manager (HO)
Role Overview: The People Operations Manager – Ascot at Lapland UK will play a pivotal role in shaping company culture and ensuring the success and well-being of our seasonal team members. This role will oversee all aspects of human resources and people operations for the Ascot live show, with a focus on recruitment, employee engagement, reward & recognition during the live shows.
Key Responsibilities
- Responsible for the seasonal workforce for the Ascot live show, covering all departments and leading the pre-event work on recruitment & training, moving into on-site management & delivery.
- Manage a team of departmental schedulers & administrators, working closely with operational managers once live.
- Drive the recruitment strategy for the event season, working closely with the resourcing team and ensuring a seamless recruitment process and hitting target numbers weekly.
- Organise assessment centres / audition sessions, collaborating with the resourcing team and show operations team to achieve targets and KPIs.
Talent Acquisition & Recruitment
- Manage the end-to-end recruitment process for the seasonal workforce, from processing candidates to conducting interviews and making offers.
- Sift & schedule interviews for key management positions in conjunction with Heads of departments.
- Collaborate with hiring managers to identify staffing needs and ensure timely fulfilment of positions.
Employee Engagement & Retention
- Design and implement programmes to enhance engagement and satisfaction.
- Conduct regular surveys and feedback sessions to gauge morale and identify improvement areas.
- Develop retention strategies to minimise turnover and foster a culture of loyalty.
Performance Management
- Implement performance management systems and processes to evaluate performance and drive continuous improvement.
- Provide coaching and support to managers on performance-related issues, including goal setting, feedback, and reviews.
- Identify opportunities for professional development and training.
HR Policies & Compliance
- Maintain HR policies and procedures in compliance with legal requirements and best practices.
- Ensure adherence to labour laws and regulations, including employment contracts, wage and hour laws, and workplace safety standards.
- Serve as a resource for employees on HR matters and provide guidance on policy interpretation and compliance.
During the Live Show Period
- Address queries, escalating as needed to the Head of People Operations.
- Ensure HR policies are applied and supervise the event HR team for compliance.
- Act as the first point of escalation for HR or other departmental managers, working with an external HR Advisor where needed.
Required Experience
- General understanding of common HR rules & requirements relating to temporary workers.
- Previous experience in People Operations or Workforce roles within events, theatre, or visitor attraction environments.
- Comfortable being the first contact for employees in person and online, handling multiple tasks simultaneously.
- Excellent verbal and written communication skills.
- Proficiency in Windows & Microsoft applications, and comfortable using staffing & scheduling systems.
- Experience in payroll, scheduling, and team management.
- Experience in drafting and reporting, analysing documents, and managing suppliers/contractors.
- Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
Salary and Benefits
- Salary – £45,000 to £48,000 pro rata.
- Flexible hybrid working (weekly assessment centre sessions at Camberley Theatre from mid-August, with working from home on other days; moving to site at the start of November).
- Holiday paid at the end of the contract.
- Free daily on-site meal once based on-site for the live show.
- Staff car parking & shuttle bus service from Ascot Train Station to site.
Applicants must be authorised to work in the United Kingdom without the need for visa sponsorship.
Equal Opportunity Statement
Lapland is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We encourage applications from all genders, races, religions, ages, sexual orientations, parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to the business.
Staffing Manager - Ascot employer: LaplandUK
Lapland UK is an exceptional employer, offering a vibrant and inclusive work culture that prioritises employee engagement and well-being. As a Staffing Manager in Ascot, you will benefit from flexible hybrid working arrangements, competitive salary, and unique perks such as free meals on-site during the live show and convenient transport options. With a strong focus on professional development and a commitment to diversity, Lapland UK provides a rewarding environment for those looking to make a meaningful impact in the events industry.
StudySmarter Expert Advice🤫
We think this is how you could land Staffing Manager - Ascot
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Don’t forget to prepare some questions for them too! This shows that you’re engaged and serious about the role. Ask about their team dynamics or how they measure success during the live shows.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen on joining the team.
We think you need these skills to ace Staffing Manager - Ascot
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Staffing Manager role. Highlight your experience in people operations and recruitment, and show us how you can contribute to our seasonal team at Ascot.
Showcase Your Communication Skills:Since excellent verbal and written communication is key for this role, let your personality shine through in your application. Use clear and engaging language to demonstrate your ability to connect with others.
Highlight Relevant Experience:We want to see your previous experience in HR or workforce roles, especially in events or visitor attractions. Share specific examples of how you've managed recruitment processes or enhanced employee engagement in past positions.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. This way, we can easily track your application and get back to you as soon as possible!
How to prepare for a job interview at LaplandUK
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the People Operations Manager role. Familiarise yourself with the key aspects like recruitment strategies, employee engagement, and performance management. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your People Skills
As a Staffing Manager, you'll be working closely with a diverse team. Prepare examples that highlight your ability to engage and retain employees. Think about times you've successfully managed teams or improved morale, and be ready to discuss these during the interview.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, such as managing a high turnover rate or resolving conflicts within your team. Practise your responses to these scenarios, focusing on your problem-solving skills and how you would implement effective HR policies.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about their current challenges in staffing for the live show or how they measure employee engagement. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values.
