At a Glance
- Tasks: Welcome families and ensure a magical experience before meeting Father Christmas.
- Company: Join the enchanting LaplandUK, where Christmas magic comes alive.
- Benefits: Enjoy free meals, discounts, and holiday pay while working in a festive environment.
- Other info: Minimum commitment of 3 shifts per week; must be authorised to work in the UK.
- Why this job: Be part of a magical team creating unforgettable memories for families.
- Qualifications: Outgoing personality, excellent communication skills, and guest-facing experience preferred.
The predicted salary is between 14 - 14 £ per hour.
COMPANY OVERVIEW
We are most famous for our award-winning event, buried deep in the Crown Estate near Ascot. 17 years ago, Mike & Alison Battle created the event out of their own desire to take their children somewhere that would celebrate the pure, commercially unsullied, magic of Christmas. Now, with the help of Hollywood set-designers, West-End actors and more than a sprinkling of magic, the event is keeping the magic of Christmas alive for thousands of children every year. LaplandUK celebrates and honours the values, imagination and wonderment of childhood through our magical world, rich storytelling and immersive memory making experiences. This is an exciting period of growth for us, as we look for new ways to bring the Lapland experience to a global audience through media, publishing, live shows and eCommerce channels.
ROLE OVERVIEW
Compass Study Check-In Elves are the final guardians of preparation before families meet Father Christmas, ensuring every detail is confirmed with care and accuracy. Through their calm, welcoming presence, they help transform excitement into wonder, creating the perfect start to this magical moment.
Key Responsibilities:
- Provide a warm and reassuring welcome to every family, creating a magical and memorable first impression as they arrive at Compass.
- Using the information gathered during Woodland Check-In, carefully confirm all family details with the Big Folk, ensuring every piece of information is accurate and complete before they continue their journey.
- Guide families through this important final preparation stage with calm confidence and attention to detail, helping them feel organised, relaxed, and ready for their special meeting with Father Christmas.
- Act as a steady and reassuring presence, transforming excited anticipation into focused wonder while safeguarding the smooth flow of this deeply anticipated moment.
- Deliver exceptional guest care throughout, resolving any questions or concerns in the moment with warmth, efficiency, and a touch of Lapland magic.
- Use of technical equipment, including touchscreen tablets.
- Some tasks may require moderate lifting, bending, pushing, pulling and other similar physical activity.
Desirable Skills:
- A confident, outgoing and proactive approach
- Genuine warmth and emotional intelligence
- Excellent communication skills
- Experience working in guest-facing roles, ideally in premium or high-profile settings
- The ability to remain calm and present under pressure
- A natural ability to create ease and delight for others
Pay Rate: £14.00 per hour
Benefits:
- Free hot meal per day
- Free coffee, tea and soft drinks
- 20% discount in LaplandUK retail shops on selected dates
- Holiday pay paid at end of contract
Customer Facing Role Requirements
Where the Worker is in costume, will be expected to:
- Remove all jewellery and piercings (no clear replacements) - this includes tooth gems/grills.
- Have neatly groomed, natural coloured hair, and as an elf, have all long hair in plaits.
- If worn, religious head coverings must be a neutral colour of brown, beige, or navy.
- Arrive on shift with none or natural make-up (foundation if worn must look like your natural skin tone); minimal mascara, no false eye lashes and no false or painted nails.
- No tattoos are permitted from the collar bone up for all customer facing roles. In addition, no tattoos are permitted below elbow for Food & Beverage, and 2 inches below elbow for all other customer facing roles on site.
- Leave all watches, including smart watches and phones securely in your locker.
Please note we require a minimum commitment of 3 shifts per week.
Where is Lapland?
Lapland is based in Whitmoor Forest, in Crown Estate on Swinley Road, Winkfield Row near Ascot SL5 8BD.
Applicants must be authorised to work in the United Kingdom without the need for visa sponsorship.
Lapland reserve the right to withdraw this advert at any time. Due to the high number of applications being received, we may not be able to respond to every applicant. Lapland is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
Compass Lobby Check-In Elf - Ascot 2026 employer: LaplandUK
At LaplandUK, we are dedicated to creating magical experiences that leave a lasting impression on families. As a Workshop Stage Manager, you will thrive in a supportive and collaborative environment, where your organisational skills will be valued and your contributions will directly impact the success of our immersive productions. With opportunities for professional growth and a commitment to maintaining a positive workplace culture, LaplandUK is an exceptional employer for those looking to make a meaningful impact in the world of theatre and entertainment.
