At a Glance
- Tasks: Lead and inspire the team to deliver a magical guest experience at Lapland UK.
- Company: Join the enchanting world of Lapland UK, where magic meets immersive storytelling.
- Benefits: Earn £20.50 per hour with accommodation provided and enjoy a fun work environment.
- Other info: Dynamic role with opportunities for personal growth and development in a vibrant setting.
- Why this job: Be part of an unforgettable experience that brings joy to families during the festive season.
- Qualifications: Experience in event operations and strong people management skills are essential.
The predicted salary is between 20.5 - 20.5 £ per hour.
ACT 4 DUTY MANAGER - ASCOT - £20.50 per hour, accommodation can be provided
ABOUT LAPLANDUK
Lapland UK was founded in 2007, by Mike and Alison Battle. 'Lapland' the experience is their original adaptation of the Father Christmas story and secret world of the Elves, brought together through a 4-hour immersive experience of unprecedented scale and quality, told through rich storytelling and interactive activities. We pride ourselves on delivering a truly unforgettable experience for all guests, transporting families into our secret, magical world.
ROLE OVERVIEW
The FC Land Duty Manager is accountable for the entire FC Land operation, leading and inspiring the operational team, ensuring guests have a world-class experience. This is a multi-faceted role, which requires a strong balancing of the demands of people management and protecting the guest experience, whilst also delivering an efficient and effective operation.
RESPONSIBILITIES
- Operations:
- On a rostered basis, work as the FC Land Duty Manager within Act 4, ensuring that guest throughputs and employee performance are pro-actively managed.
- Manage a safe and best-in-class ‘FC Land’ operation strictly in-line with approved policy, processes and instruction.
- Have a thorough working knowledge of the ‘FC Land’ operation in order to effectively troubleshoot and problem solve.
- Monitor CCTV to ensure that guest flow, staff movements and allocation of guests to available Father Christmas visit slots are efficient and in-line with pre-determined throughput and capacity targets.
- Use our bespoke system ‘Harmony’ to monitor visit statistics and manage the allocation of guests to available visit slots.
- Ensure consistent and accurate daily reporting of operational ‘FC Land’ KPI’s to the Act 4 Area Manager and the wider Lapland operations teams where necessary.
- Work under pressure, ensuring that any risks to the operational delivery of the area are managed effectively.
- Maintain consistent communication with relevant stakeholders, including; Event Managers, Area Operations Manager, Photos Duty Manager and Guest Relations Duty Manager.
- Act as a champion for the ‘Lapland Accessibility and Inclusion’ policies.
- Attend to (and follow up) guest feedback, working closely with the Guest Relations team to proactively address recurring problems.
- Deliver daily briefings to the FC Land teams, communicating key safety, operational, experiential and departmental information in a timely manner.
- Assist the Management team in the co-ordination of any emergency procedures, ensuring the safety and wellbeing of visitors and colleagues at all times.
- Team Management:
- Work closely with the Act 4 Area Manager to ensure that the staffing of ‘FC Land’ is consistently at the right level.
- Establish, lead and maintain a professional and positive working culture.
- Ensure a high level of morale across all teams.
- Manage absence in a timely and effective manner in accordance with company policy.
- Work closely with HR and Resourcing colleagues on any recruitment requirements.
- Manage poor performance in a timely and effective manner, in accordance with company policy.
- Recognise and promote good performance and attendance.
- Training:
- Deliver pre-approved training courses to both new and existing staff before and during the event.
- Attend ‘Train the Trainer’ courses as determined by the business.
- Ensure a positive attitude and approach to training.
- VIP & PR Guests:
- Support the communication and requests of all VIP and PR guests as determined by the VIP manager/team.
KNOWLEDGE, SKILLS & EXPERIENCE
- Essential Experience:
- Minimum one year working in live entertainment, event operations, visitor attraction operations or control centre operations.
- Strong people management experience, with experience co-ordinating large teams within a guest facing operation.
- Working knowledge of best Health and Safety practices.
- Desirable Experience:
- A basic knowledge of KPI and customer insight data.
- A background in ice rink operations.
- Skills / Knowledge:
- Excellent communication, interpersonal and diplomacy skills.
- Bright with a strong sense of initiative.
- Confident with technology.
- Flexibility of approach to working environment needs.
- Ability to work well in a team environment.
- Positive attitude throughout to ensure a good morale is sustained onsite.
- Organisational skills and attention to detail.
- Ability to work under pressure.
Act 4 (FC) Duty Manager - Ascot 2026 employer: LaplandUK
LaplandUK is an exceptional employer, offering a unique opportunity to be part of a magical event that celebrates childhood wonder. With a strong focus on teamwork and personal development, employees enjoy a supportive work culture, competitive pay, and benefits such as free meals and beverages on site. Located in the picturesque Capesthorne Hall, Manchester, this role not only allows for hands-on experience in a creative production environment but also fosters growth within the greenery and floristry sectors, making it an ideal place for those passionate about their craft.
StudySmarter Expert Advice🤫
We think this is how you could land Act 4 (FC) Duty Manager - Ascot 2026
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like LaplandUK. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to LaplandUK
Don't be shy about reaching out to LaplandUK directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Act 4 (FC) Duty Manager - Ascot 2026
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about LaplandUK and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at LaplandUK
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
