At a Glance
- Tasks: Engage with families and serve delicious food and drinks in a magical setting.
- Company: Join the enchanting world of LaplandUK, where childhood wonder comes to life.
- Benefits: Earn £12.75/hour, enjoy free meals, discounts, and on-site parking.
- Other info: Mandatory training before the live event; flexible shifts available.
- Why this job: Be part of a unique experience that creates cherished memories for families.
- Qualifications: Must have previous experience as an F&B Assistant in 2025.
The predicted salary is between 12.75 - 12.75 £ per hour.
F&B ASSISTANT - £12.75/h - Manchester
PLEASE ONLY APPLY TO THIS ROLE IF YOU WORKED IN THIS ROLE IN 2025.
About Lapland: Based on the original stories of Mike and Alison Battle ‘Lapland’, the show is a ground-breaking immersive theatrical production that brings to life the mythical elven world of Father Christmas. Lapland celebrates the wonderment of childhood through our magical world, rich storytelling & memory-making experiences.
Role Overview - FOOD AND BEVERAGE ASSISTANT: Food and Beverage Assistants are key members of the team at LaplandUK as they are the face of Lapland while guests are in our cafes and restaurants. The role is a great opportunity for enthusiastic guest-focused individuals to join a friendly team in a fast-paced and collaborative environment. Based at our Ascot event site, the F&B Assistants will be responsible for engaging with families and serving them with delicious food and drinks which are a key part of the Lapland experience.
Responsibilities:
- Consistently meet and exceed customers’ expectations by welcoming guests into our cafes and restaurants and engaging with the families while following the Lapland operating procedures and sequence of service.
- Consistently follow Food Hygiene processes when preparing and presenting food and drinks.
- Immerse yourself in the Lapland narrative.
- Have a thorough knowledge of all the products in the F&B outlets and have the ability to make appropriate recommendations to the guests.
- Follow all relevant costume and process standards.
- Attend any training as required.
Key Attributes:
- Enthusiastic and willing to learn and be part of Lapland.
- Bright and articulate - Excellent verbal communication skills.
Key Dates:
- PAID TRAINING: Your training plan will vary depending on your role. Training will take place on select dates between the end of October 2026 and the beginning of November 2026, training is mandatory.
- LIVE EVENT: Thursday 5th November - Thursday 24th December 2026.
Benefits:
- Hourly pay of £12.75 per hour, plus holiday pay which is paid at the end of your contract.
- Free hot meal per day.
- Free coffee, tea and soft drinks.
- 20% discount in LaplandUK retail shops on selected dates.
- Free Parking On-Site.
- Shuttlebus from local Train Station to event site.
Customer Facing Role Requirements:
Where the Worker is in costume, will be expected to:
- Remove all jewellery and piercings (no clear replacements) - this includes tooth gems/grills.
- Have neatly groomed, natural coloured hair, and as an elf, have all long hair in plaits.
- If worn, religious head coverings must be a neutral colour of brown, beige, or navy.
- Arrive on shift with none or natural make-up (foundation if worn must look like your natural skin tone); minimal mascara, no false eye lashes and no false or painted nails.
- No tattoos are permitted from the collar bone up for all customer facing roles. In addition, no tattoos are permitted below elbow for Food & Beverage, and 2 inches below elbow for all other customer facing roles on site.
- Leave all watches, including smart watches and phones securely in your locker.
Please note we require a minimum commitment of 3 shifts per week.
(RETURNERS) F&B Assistant - Manchester 2026 employer: Lapland
LaplandUK is an exceptional employer, offering a unique opportunity to be part of a magical experience that brings joy to families. With competitive pay, free meals, and a supportive work culture, employees can thrive in a collaborative environment while enjoying the benefits of on-site parking and discounts. The company prioritises employee growth through training and fosters a sense of community, making it an ideal place for those looking to create memorable moments during the festive season.
