At a Glance
- Tasks: Support trade and retail customers with exceptional service and coordination.
- Company: Join a luxury brand known for its commitment to quality and customer satisfaction.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Other info: Fast-paced role with a focus on teamwork and problem-solving.
- Why this job: Be the vital link between customers and teams, making a real difference every day.
- Qualifications: Experience in customer service or administration, with strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
We are seeking a friendly, organised and customer focused Customer Service Coordinator to support both trade and retail customers. This role acts as a bridge between customers and internal teams, coordinating requests and ensuring timely service delivery.
Key Responsibilities
- Provide a high standard of customer service to all third parties ensuring that they uphold standards commensurate with a luxury brand.
- Respond promptly to customer enquiries via phone, email, in a timely and professional manner.
- Communicate with each customer to ensure order information is correct.
- Contact customers to book in deliveries.
- Communicate with Business Development Managers regarding orders and deliveries.
- Liaise with Operations Manager regarding updates on fabrication and update customers accordingly.
- Upload pre delivery emails with packing photos onto CRM.
- Housekeeping of Internal Warehouse Management system.
- Maintain and update customer records with accurate information including pre delivery emails and packing photos on CRM system.
- Effective handling of customer complaints, working with the team to resolve within a given timeframe.
- Coordinate with internal departments (Sales, logistics, purchasing, finance) to resolve issues.
- Ensure compliance with company policies and service standards.
- Identify recurring issues and suggest improvements to processes.
- Brief sales personnel on any complaints, delays or customer information which may be of importance, or relevant to the client relationship.
- Prepare monthly customer service reports.
Skills and Qualifications
- Previous experience in customer service, sales support or administration.
- Clear and concise communication skills.
- Excellent organisational and multitasking abilities.
- Problem-solving mindset with attention to detail.
- Ability to work under pressure and prioritise workload.
- Ability to work in a team and independently.
- Enjoy interacting with people on a regular basis.
Customer Service Coordinator in Harrogate employer: LAPICIDA
As a Customer Service Coordinator at our luxury brand, you will thrive in a supportive and dynamic work environment that prioritises exceptional customer service and teamwork. We offer comprehensive training and development opportunities to help you grow your skills while enjoying a culture that values collaboration and innovation. Located in a vibrant area, our company provides unique advantages such as flexible working arrangements and a commitment to employee well-being, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Harrogate
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with customers, try role-playing common customer scenarios with a friend. It’ll help you feel more confident and ready to tackle any questions thrown your way.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace Customer Service Coordinator in Harrogate
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your previous experience in customer service or sales support. We want to see how you've handled customer enquiries and complaints, so share specific examples that showcase your friendly and organised approach.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Use keywords from the listing to show us you understand what we’re looking for in a Customer Service Coordinator.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate good communication skills, so make sure your writing reflects that. Avoid jargon and focus on making your points easy to understand.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join the StudySmarter team!
How to prepare for a job interview at LAPICIDA
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand what it means to uphold standards commensurate with a luxury brand. This will help you align your answers with their expectations and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Customer Service Coordinator, clear communication is key. Prepare examples of how you've effectively handled customer enquiries or complaints in the past. Practise articulating your thoughts clearly and concisely, as this will demonstrate your ability to communicate professionally.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks and prioritise your workload. Share specific instances where your organisational skills made a difference in your previous roles. This will reassure them that you can handle the demands of coordinating between customers and internal teams.
✨Prepare for Problem-Solving Scenarios
Think about common customer service challenges and how you would address them. Be prepared to discuss a time when you identified a recurring issue and suggested improvements. This will highlight your problem-solving mindset and attention to detail, which are crucial for this role.
