IT Field Engineer in Stretford

LANXESS Trafford Park, England, United Kingdom

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LANXESS Trafford Park, England, United Kingdom

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Requisition ID: 7319
Location:
Trafford Park, MAN, GB, M17 1WT
Business Unit / Group Function: Information Technology
Work Arrangement: Onsite
Level of Experience: Intermediate
Job Highlights
Job Title: Field Support Engineer
Location: Trafford Park, Manchester (with UK travel)
Travel Requirement: Approximately 30% to UK sites, with occasional travel to Germany
Employment Type: Full-Time
LANXESS is a leading specialty chemicals company seeking a dedicated and proactive Field Support Engineer to join our IT team. Based primarily at our Trafford Park site in Manchester, this role provides essential on-site technical support across multiple UK locations. You will ensure the effective installation, maintenance, and troubleshooting of IT equipment and systems in both office and industrial environments.
This is an excellent opportunity for an experienced technical support professional looking to grow within a global organisation that values innovation, safety, and operational excellence.
About the role!

• Deliver a mixture of on-site and remote technical support for hardware, software, and systems at various UK locations
• Install, configure, and test new equipment and software
• Troubleshoot and resolve technical issues to minimise downtime
• Perform routine maintenance and repairs on user and infrastructure systems
• Provide high-quality customer service, explaining technical issues clearly to users
• Document support activities and installations in ServiceNow
• Ensure all work complies with safety, security, and IT standards
• Collaborate with global IT colleagues, local teams, and external providers to ensure consistent service delivery
• Present and communicate relevant aspects of the LANXESS IT strategy to local stakeholders
• Oversee local procurement and budget management for IT services and equipment
  

Requirements
About You!

• Proven experience in technical support or a field service role
• Strong working knowledge of hardware, software, and IT systems
• Excellent troubleshooting and problem-solving skills
• Effective communication skills, with the ability to support users at all levels
• Able to work independently and manage multiple tasks and priorities
• Willingness to travel regularly to other UK sites and occasionally to Germany
• Valid UK driving licence
• Familiarity with IT service platforms (e.g., ServiceNow), Windows environments, and mobile technologies is desirable
• Understanding of LAN/WAN infrastructure and ITIL principles is advantageous
  

What To Expect
If your application is successful, you’ll first have a conversation with a member of our Talent team. Shortlisted candidates will then be invited to an teams interview, where you\'ll meet the Hiring Manager and key team members. This is a great opportunity to gain insight into the role, our culture, and how we work.
We are proud to be an equal opportunity employer and value diversity and inclusion. We’re also happy to discuss reasonable adjustments to support your application.
Please Note: No agency approaches.
Recruitment is managed centrally by our Talent team. Any direct approaches to hiring managers will not be considered or eligible for fee payment.
Contract Type: Regular
Who We Are
LANXESS is a leading specialty chemicals company with about 12,000 employees in 32 countries. The core business of LANXESS is the development, manufacturing and marketing of chemical intermediates, additives and consumer protection products. LANXESS has achieved leading positions in the Dow Jones Best-in-Class Index and the MSCI ESG and ISS ESG ratings, among others, for its commitment to sustainability.
Our sites in the UK include Baxenden, Branston, Deeside, Hull, Newbury, Sudbury, Trafford Park, Widnes.
Be part of it!
What We Offer You

• Compensation: We offer competitive compensation packages, inclusive of a global bonus program and an individual performance bonus program.
• Comprehensive Benefits: We provide a variety of benefits to support your financial security, health and wellbeing including retirement plans, health programs, life insurance and medical care.
• Work-Life & Flexibility: We support you in maintaining a balance between working hours and personal life. With our global “Xwork” program, we offer flexible working arrangements in all countries in which we operate.
• Training & Development: We are committed to your professional and personal development and encourage you in the ongoing pursuit of education, training and knowledge through both formal and informal learning.
• Diversity: For us, talent matters, we welcome everyone who commits to our values. We strongly believe that including diverse perspectives makes us more innovative and enhances our competitiveness. Therefore, we embrace the uniqueness of every single individual and are truly committed to supporting our people in developing their individual potential.
  

Interested? Apply today with your full up to date CV and we will be in touch with you soon.
Lanxess UK is an equal opportunities employer.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Chemical Manufacturing

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