At a Glance
- Tasks: Manage customer accounts and build strong relationships in a fast-paced environment.
- Company: Join LANXESS UK, a leader in innovative chemical solutions.
- Benefits: Competitive pay, global bonus programs, and flexible working arrangements.
- Other info: Embrace diversity and enjoy excellent training and development opportunities.
- Why this job: Make a real impact by delivering high-quality service to diverse customers.
- Qualifications: Fluent in English with strong customer service skills; German is a plus.
The predicted salary is between 30000 - 40000 £ per year.
LANXESS UK is seeking a Customer Service Representative to join our Inorganic Pigments EMEA Customer Service Team at our Branston site. This is an excellent opportunity to play a key role in delivering high quality service to a diverse customer base while working within a collaborative, international environment.
About the Role
Reporting locally to the Area Sales Manager – UK & Eire, you will be responsible for building strong business partnerships with customers by understanding their individual needs, order patterns, and priorities. You will take ownership of a portfolio of global key, major, and local accounts and manage the customer relationship. The role requires excellent technical and operational customer service skills, with the ability to work confidently and independently in a fast paced environment. Your responsibilities will cover the full order lifecycle, including order entry, processing, and maintenance, as well as proactive customer communication and issue resolution.
Main Responsibilities
- Take ownership of customer accounts and manage relationships with both internal and external stakeholders.
- Communicate effectively with customers, Area Sales Managers, logistics, production, laboratory teams, and European counterparts to meet customer requirements.
- Manage customer enquiries, master data maintenance, order tracking, and expediting.
- Create and maintain customer pricing records and support billing processes, including reviewing errors and issuing corrections.
- Discuss availability issues with customers and agree solutions such as lead time negotiation or alternative options.
- Monitor inventory status and product availability, supporting accurate demand planning and forecasting.
- Identify changes in customer demand, provide feedback to the sales team, and adjust forecasts accordingly.
- Support Supply Chain teams in establishing appropriate inventory levels based on customer forecasts.
- Proactively manage customer quality concerns, ensuring timely and sensitive communication.
- Monitor sales order blocks and expedite promptly to support swift resolution.
Experience / Skills
About You! You will be a confident customer service professional who enjoys managing multiple priorities and building strong working relationships.
Essential
- Fluent in English (written and spoken)
- Strong customer service and interpersonal skills
- Excellent problem solving ability
- Able to manage time effectively and work with minimal supervision
- Active team player who supports collaboration and knowledge sharing
Desirable
- Working knowledge of German would be an advantage
- Experience using SAP
- Proficiency in Microsoft Word, Excel, PowerPoint, and Dynamics CRM
Contract Type Regular
Benefits
Compensation: We offer competitive compensation packages, inclusive of a global bonus program and an individual performance bonus program.
Comprehensive Benefits: We provide a variety of benefits to support your financial security, health and wellbeing including retirement plans, health programs, life insurance and medical care.
Work-Life & Flexibility: We support you in maintaining a balance between working hours and personal life. With our global "Xwork" program, we offer flexible working arrangements in all countries in which we operate.
Training & Development: We are committed to your professional and personal development and encourage you in the ongoing pursuit of education, training and knowledge through both formal and informal learning.
Diversity: For us, talent matters; we welcome everyone who commits to our values. We strongly believe that including diverse perspectives makes us more innovative and enhances our competitiveness. Therefore, we embrace the uniqueness of every single individual and are truly committed to supporting our people in developing their individual potential.
Lanxess UK is an equal opportunities employer. If you require any adjustments during the application or interview process, please contact the Recruitment team.
Global Account Customer Service Specialist employer: LANXESS
LANXESS UK is an exceptional employer, offering a dynamic and collaborative work environment at our Branston site. We prioritise employee growth through comprehensive training and development opportunities, while our commitment to work-life balance and flexible arrangements ensures that you can thrive both personally and professionally. Join us to be part of a diverse team that values innovation and supports your individual potential in delivering high-quality customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Global Account Customer Service Specialist
✨Tip Number 1
Network like a pro! Reach out to current employees at LANXESS UK on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for the interview process. This insider info can give us a leg up!
✨Tip Number 2
Prepare for the interview by researching the company culture and values. We want to show that we align with their mission and can contribute positively to their team. Tailor our responses to reflect how we can enhance their customer service approach.
✨Tip Number 3
Practice common interview questions, especially those related to customer service scenarios. We should be ready to demonstrate our problem-solving skills and how we handle multiple priorities. Role-playing with a friend can help us feel more confident!
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’re the perfect fit for their team!
We think you need these skills to ace Global Account Customer Service Specialist
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Global Account Customer Service Specialist role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Skills:Don’t forget to emphasise your problem-solving abilities and interpersonal skills in your application. We’re looking for someone who can manage multiple priorities and build strong relationships, so let us know how you’ve done this in the past!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. We appreciate a well-structured application that gets straight to the heart of what you can offer.
Apply Through Our Website:We encourage you to apply directly through our website. This way, you’ll ensure your application reaches us quickly and efficiently. Plus, it’s the best way to stay updated on your application status!
How to prepare for a job interview at LANXESS
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to discuss how you’ve handled various situations in the past. Think about specific examples where you’ve built strong relationships or resolved issues effectively, as this role is all about managing customer accounts and ensuring satisfaction.
✨Familiarise Yourself with the Company
Do some research on LANXESS UK and their Inorganic Pigments EMEA team. Understanding their products, values, and the market they operate in will help you tailor your responses and show that you’re genuinely interested in the role and the company.
✨Prepare for Technical Questions
Since the role requires excellent technical and operational customer service skills, be prepared to answer questions related to order processing, inventory management, and problem-solving scenarios. Brush up on any relevant software knowledge, especially if you have experience with SAP or CRM systems.
✨Showcase Your Team Spirit
This position involves collaboration with various teams, so be ready to share examples of how you’ve worked effectively in a team environment. Highlight your ability to support colleagues and share knowledge, as this will demonstrate that you’re a great fit for their collaborative culture.
