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For Companies At a Glance
- Tasks: Manage customer accounts and build strong relationships in a fast-paced environment.
- Company: Join LANXESS UK, a leader in Inorganic Pigments with a collaborative culture.
- Benefits: Enjoy competitive pay, flexible work options, and comprehensive health benefits.
- Other info: Great opportunities for training, development, and career growth in a diverse workplace.
- Why this job: Make a real impact by delivering high-quality service to diverse customers.
- Qualifications: Fluent English, strong customer service skills, and problem-solving abilities required.
The predicted salary is between 30000 - 40000 £ per year.
LANXESS UK is seeking a Customer Service Representative to join our Inorganic Pigments EMEA Customer Service Team at our Branston site. This is an excellent opportunity to play a key role in delivering high quality service to a diverse customer base while working within a collaborative, international environment.
About the role
Reporting locally to the Area Sales Manager – UK & Eire, you will be responsible for building strong business partnerships with customers by understanding their individual needs, order patterns, and priorities. You will take ownership of a portfolio of global key, major, and local accounts and manage the customer relationship. The role requires excellent technical and operational customer service skills, with the ability to work confidently and independently in a fast paced environment. Your responsibilities will cover the full order lifecycle, including order entry, processing, and maintenance, as well as proactive customer communication and issue resolution.
Main Responsibilities
- Take ownership of customer accounts and manage relationships with both internal and external stakeholders.
- Communicate effectively with customers, Area Sales Managers, logistics, production, laboratory teams, and European counterparts to meet customer requirements.
- Manage customer enquiries, master data maintenance, order tracking, and expediting.
- Create and maintain customer pricing records and support billing processes, including reviewing errors and issuing corrections.
- Discuss availability issues with customers and agree solutions such as lead time negotiation or alternative options.
- Monitor inventory status and product availability, supporting accurate demand planning and forecasting.
- Identify changes in customer demand, provide feedback to the sales team, and adjust forecasts accordingly.
- Support Supply Chain teams in establishing appropriate inventory levels based on customer forecasts.
- Proactively manage customer quality concerns, ensuring timely and sensitive communication.
- Monitor sales order blocks and escalates promptly to support swift resolution.
Essential Qualifications
- Fluent in English (written and spoken)
- Strong customer service and interpersonal skills
- Excellent problem solving ability
- Able to manage time effectively and work with minimal supervision
- Active team player who supports collaboration and knowledge sharing
Desirable Qualifications
- Working knowledge of German would be an advantage
- Experience using SAP
- Proficiency in Microsoft Word, Excel, PowerPoint, and Dynamics CRM
Contract Type: Regular
Benefits
- Competitive compensation packages, inclusive of a global bonus program and an individual performance bonus program.
- Comprehensive benefits: retirement plans, health programs, life insurance and medical care.
- Work-Life & Flexibility: flexible working arrangements through our global “Xwork” program.
- Training & Development: ongoing pursuit of education, training through formal and informal learning.
- Diversity: commitment to diversity and inclusion.
Lanxess UK is an equal opportunities employer. If you require any adjustments during the application or interview process, please contact the Recruitment team.
Customer Service Representative in Burton upon Trent employer: LANXESS
Contact Detail:
LANXESS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Burton upon Trent
✨Tip Number 1
Network like a pro! Reach out to current employees at LANXESS UK on LinkedIn or through mutual connections. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations or customer complaints, as this will show your problem-solving skills and readiness for the role.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with SAP and Microsoft tools, as these are key in the role. If you can demonstrate your proficiency during the interview, it’ll definitely set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the position can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Customer Service Representative in Burton upon Trent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your relevant experience and skills that match the job description, especially your customer service and problem-solving abilities.
Showcase Your Communication Skills: Since this role involves a lot of communication with customers and internal teams, emphasise your strong interpersonal skills. Use examples from your past experiences to demonstrate how you've effectively managed customer relationships.
Be Detail-Oriented: Pay attention to the details in your application. Ensure there are no typos or errors, as this reflects your ability to manage customer accounts accurately. A polished application shows you care about quality, just like we do at StudySmarter.
Apply Through Our Website: We encourage you to apply directly through our website. This way, you can ensure your application reaches us quickly and you’ll have access to all the latest updates about the role and our company culture.
How to prepare for a job interview at LANXESS
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand key concepts like effective communication, problem-solving, and relationship management. Be ready to share examples from your past experiences that highlight these skills.
✨Research the Company and Role
Dive into LANXESS UK’s values, mission, and the specifics of the Inorganic Pigments division. Familiarise yourself with their products and services, and think about how you can contribute to their goals as a Customer Service Representative.
✨Prepare for Common Questions
Anticipate questions related to handling difficult customers, managing multiple tasks, and resolving issues. Practise your responses, focusing on how you’ve successfully navigated similar situations in the past.
✨Showcase Your Team Spirit
Since collaboration is key in this role, be prepared to discuss how you work within a team. Share examples of how you’ve supported colleagues or contributed to group success, highlighting your interpersonal skills.