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For Companies At a Glance
- Tasks: Manage relationships with global accounts and ensure smooth order management.
- Company: Join LANXESS, a global leader in specialty chemicals.
- Benefits: Competitive pay, flexible work options, and comprehensive health benefits.
- Why this job: Be part of a dynamic team shaping the future of chemicals.
- Qualifications: Fluent English, customer service experience, and strong communication skills.
- Other info: Diverse and inclusive workplace with great growth opportunities.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Join LANXESS UK – A Global Leader in Specialty Chemicals. Are you passionate about building strong business relationships and delivering exceptional service? Do you thrive in a fast‑paced, international environment? If so, we want you on our team! At LANXESS, we’re shaping the future of chemicals and materials worldwide. As part of our European Shared Services Customer Function, you’ll play a key role in connecting with major global accounts and ensuring smooth, efficient order management for our valued business customers.
What You’ll Do
- Own and manage relationships with key global accounts – you’ll be the trusted point of contact for our customers.
- Handle order management from start to finish, ensuring accuracy and timely delivery.
- Collaborate with sales, logistics, and supply chain teams to resolve challenges and keep customers informed.
- Drive continuous improvement projects and support our digitalisation goals.
What We’re Looking For
- Fluent English (additional European languages highly desirable – German preferred)
- Experience in B2B customer service or order management (chemicals or manufacturing industry is a plus)
- Strong communication and interpersonal skills – you’ll work in a multicultural environment
- Ability to prioritise, work independently, and stay proactive under pressure
- A positive, enthusiastic attitude and a love for learning
Nice-to-Haves
- SAP or similar ERP experience
- Knowledge of supply chain, logistics, or international trade
- Advanced Microsoft Office skills
What to Expect
If your application is successful, you’ll first have a conversation with a member of our Talent team. Shortlisted candidates will then be invited to an on‑site interview, where you will meet the Hiring Manager and key team members. This is a great opportunity to gain insight into the role, our culture, and how we work.
We are proud to be an equal opportunity employer and value diversity and inclusion. We’re also happy to discuss reasonable adjustments to support your application.
Contract Type: Regular
Who we are
LANXESS is a leading specialty chemicals company with about 12,000 employees in 32 countries. The core business of LANXESS is the development, manufacturing and marketing of chemical intermediates, additives and consumer protection products. LANXESS has achieved leading positions in the Dow Jones Best‑in‑Class Index and the MSCI ESG and ISS ESG ratings, among others, for its commitment to sustainability. Our sites in the UK include Branston, Deeside, Sudbury, Trafford Park and Widnes. Be part of it!
What we offer you
- Compensation: We offer competitive compensation packages, inclusive of a global bonus program and an individual performance bonus program.
- Comprehensive Benefits: We provide a variety of benefits to support your financial security, health and wellbeing including retirement plans, health programs, life insurance and medical care.
- Work‑Life & Flexibility: We support you in maintaining a balance between working hours and personal life. With our global “Xwork” program, we offer flexible working arrangements in all countries in which we operate.
- Training & Development: We are committed to your professional and personal development and encourage you in the ongoing pursuit of education, training and knowledge through both formal and informal learning.
- Diversity: For us, talent matters, we welcome everyone who commits to our values. We strongly believe that including diverse perspectives makes us more innovative and enhances our competitiveness. Therefore, we embrace the uniqueness of every single individual and are truly committed to supporting our people in developing their individual potential.
Interested? Apply today with your full up to date CV and we will be in touch with you soon. Lanxess UK is an equal opportunities employer.
Customer Service Specialist in Manchester employer: LANXESS Deutschland GmbH
Contact Detail:
LANXESS Deutschland GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at LANXESS on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for that interview! Research LANXESS’s values and recent projects. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute.
✨Tip Number 3
Practice your communication skills. Since you’ll be dealing with global accounts, being clear and confident is key. Try mock interviews with friends or use online resources to sharpen your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the LANXESS team.
We think you need these skills to ace Customer Service Specialist in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Specialist role. Highlight your experience in B2B customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since strong communication is key for this role, use your application to demonstrate your interpersonal skills. Share examples of how you've successfully managed relationships or resolved issues in a multicultural environment.
Be Proactive and Positive: We love candidates who show enthusiasm and a proactive attitude! In your application, mention instances where you've taken initiative or driven improvements in your previous roles. It’ll help us see your potential fit with our culture.
Apply Through Our Website: Don’t forget to apply through our website! This ensures your application goes directly to our Talent team, and we can get back to you quickly. Plus, it’s the best way to stay updated on your application status.
How to prepare for a job interview at LANXESS Deutschland GmbH
✨Know Your Stuff
Before the interview, make sure you understand LANXESS and its role in the specialty chemicals industry. Familiarise yourself with their products and services, especially those related to B2B customer service and order management. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Communication Skills
As a Customer Service Specialist, strong communication is key. Prepare examples of how you've effectively managed customer relationships or resolved issues in the past. Practise articulating these experiences clearly, as this will demonstrate your interpersonal skills and ability to thrive in a multicultural environment.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you had to collaborate with different teams, like sales or logistics, to overcome challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your proactive approach.
✨Emphasise Your Enthusiasm for Learning
LANXESS values a positive attitude and a love for learning. Be prepared to discuss how you stay updated on industry trends or any additional skills you're working on, such as SAP or advanced Microsoft Office skills. This will show that you're not just looking for a job, but are genuinely interested in growing with the company.
