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For Companies At a Glance
- Tasks: Manage customer accounts and build strong relationships in a fast-paced environment.
- Company: Join LANXESS UK, a leader in innovative chemical solutions.
- Benefits: Competitive pay, flexible work options, and comprehensive health benefits.
- Other info: Embrace diversity and enjoy opportunities for personal and professional growth.
- Why this job: Make a real impact by delivering exceptional customer service to diverse clients.
- Qualifications: Strong communication skills and a passion for problem-solving.
The predicted salary is between 30000 - 40000 ÂŁ per year.
LANXESS UK is seeking a Customer Service Representative to join our Inorganic Pigments EMEA Customer Service Team at our Branston site. This is an excellent opportunity to play a key role in delivering high quality service to a diverse customer base while working within a collaborative, international environment.
About the role! Reporting locally to the Area Sales Manager – UK & Eire, you will be responsible for building strong business partnerships with customers by understanding their individual needs, order patterns, and priorities. You will take ownership of a portfolio of global key, major, and local accounts and manage the customer relationship. The role requires excellent technical and operational customer service skills, with the ability to work confidently and independently in a fast‑paced environment. Your responsibilities will cover the full order lifecycle, including order entry, processing, and maintenance, as well as proactive customer communication and issue resolution.
Main Responsibilities
- Take ownership of customer accounts and manage relationships with both internal and external stakeholders.
- Communicate effectively with customers, Area Sales Managers, logistics, production, laboratory teams, and European counterparts to meet customer requirements.
- Manage customer enquiries, master data maintenance, order tracking, and expediting.
- Create and maintain customer pricing records and support billing processes, including reviewing errors and issuing corrections.
- Discuss availability issues with customers and agree solutions such as lead time negotiation or alternative options.
- Monitor inventory status and product availability, supporting accurate demand planning and forecasting.
- Identify changes in customer demand, provide feedback to the sales team, and adjust forecasts accordingly.
- Support Supply Chain teams in establishing appropriate inventory levels based on customer forecasts.
- Proactively manage customer quality concerns, ensuring timely and sensitive communication.
- Monitor sales order blocks and expedite resolution.
Experience / Skills About You!
You will be a confident customer service professional who enjoys managing multiple priorities and building strong working relationships.
Essential
- Fluent in English (written and spoken)
- Strong customer service and interpersonal skills
- Excellent problem‑solving ability
- Able to manage time effectively and work with minimal supervision
- Active team player who supports collaboration and knowledge sharing
Desirable
- Working knowledge of German would be an advantage
- Experience using SAP
- Proficiency in Microsoft Word, Excel, PowerPoint, and Dynamics CRM
Contract Type: Regular
Benefits
Compensation: We offer competitive compensation packages, inclusive of a global bonus program and an individual performance bonus program.
Comprehensive Benefits: We provide a variety of benefits to support your financial security, health and wellbeing including retirement plans, health programs, life insurance and medical care.
Work‑Life & Flexibility: We support you in maintaining a balance between working hours and personal life. With our global “Xwork” programme, we offer flexible working arrangements in all countries in which we operate.
Training & Development: We are committed to your professional and personal development and encourage you in the ongoing pursuit of education, training and knowledge through both formal and informal learning.
Diversity: For us, talent matters – we welcome everyone who commits to our values. We strongly believe that including diverse perspectives makes us more innovative and enhances our competitiveness. Therefore, we embrace the uniqueness of every single individual and are truly committed to supporting our people in developing their individual potential.
Lanxess UK is an equal opportunities employer. If you require any adjustments during the application or interview process, please contact the Recruitment team.
Customer Service Representative in Burton upon Trent employer: LANXESS Deutschland GmbH
Contact Detail:
LANXESS Deutschland GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Burton upon Trent
✨Tip Number 1
Network like a pro! Reach out to current employees at LANXESS UK on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for the interview process. This insider info can give you a leg up!
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle difficult customers or resolve issues quickly. We want you to show off your problem-solving skills and confidence!
✨Tip Number 3
Don’t forget to research LANXESS UK! Understand their products, values, and recent news. This knowledge will help you tailor your answers and demonstrate your genuine interest in the company during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team. Let’s get you that Customer Service Representative role!
We think you need these skills to ace Customer Service Representative in Burton upon Trent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your relevant experience and skills that match the job description, especially your customer service expertise and problem-solving abilities.
Showcase Your Communication Skills: Since effective communication is key in this role, use clear and concise language in your application. Demonstrate your ability to convey information effectively, as this will reflect your potential in managing customer relationships.
Highlight Your Team Spirit: LANXESS values collaboration, so don’t forget to mention any experiences where you’ve worked well in a team. Share examples of how you’ve supported colleagues or contributed to group projects to show you’re a great fit for their culture.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. This way, your application will be processed efficiently, and you’ll be one step closer to joining our fantastic team!
How to prepare for a job interview at LANXESS Deutschland GmbH
✨Know Your Customer Service Basics
Brush up on the key principles of customer service, especially in a fast-paced environment. Be ready to discuss how you’ve handled customer inquiries and resolved issues in the past, as this will show your ability to take ownership of customer accounts.
✨Familiarise Yourself with the Company
Research LANXESS UK and their Inorganic Pigments EMEA team. Understand their products, values, and the specific challenges they face in customer service. This knowledge will help you tailor your responses and demonstrate your genuine interest in the role.
✨Prepare for Scenario Questions
Think of examples from your previous experience where you successfully managed customer relationships or resolved conflicts. Be prepared to discuss how you would handle specific situations, such as dealing with order discrepancies or managing customer expectations.
✨Showcase Your Team Player Attitude
Since collaboration is key in this role, be ready to share examples of how you’ve worked effectively within a team. Highlight your interpersonal skills and how you support colleagues, as this will resonate well with the company’s emphasis on teamwork.