At a Glance
- Tasks: Support operational systems and provide user assistance for smooth daily operations.
- Company: Join Lantra, a leading awarding body in land-based industries.
- Benefits: Enjoy a competitive salary, flexible working, and professional development opportunities.
- Other info: Collaborative culture with excellent career growth and wellbeing initiatives.
- Why this job: Make a real impact while developing your technical skills in a supportive environment.
- Qualifications: Experience in technical administration and user support is essential.
About Us
Lantra is a leading awarding body for land-based industries in the UK and the Republic of Ireland. We develop quality training courses and nationally recognised qualifications, delivered through a network of training Provider Partners.
As we go through an exciting period of growth, we are now looking for an Operations Systems Co-ordinator to join us on a permanent, full-time basis.
The Benefits:
- Salary of £28,000 - £32,000 per annum
- 25 days annual leave, increasing with service
- Flexible and hybrid working arrangements
- Defined contributory pension scheme or pension auto-enrolment scheme
- Professional development and career growth opportunities
- Collaborative and friendly work environment
- Employee assistance scheme
- Hapi employee benefits and wellbeing platform
- Medical cash plans
- Enhanced maternity and adoption pay
- Rewards for length of service
- Health and wellbeing events and initiatives
- Free voluntary day
- Employee rewards
- Free parking
- Free drinks
This is an exciting opportunity for a systems support or technical administration professional with experience of supporting software users and managing helpdesk activity to join our growing organisation. With a varied workload and exposure to multiple systems and processes, you will have the chance to further develop your technical knowledge and build your experience in a variety of areas.
Whats more, you'll benefit from flexible and hybrid working arrangements, a culture that values professional development and wellbeing, and long-term progression prospects, making this the right role for both now and the future.
So, if you're looking for a role where you can combine technical knowledge, problem-solving skills and customer support expertise, read on and apply today.
The Role
As an Operations Systems Co-ordinator, you will play a key role in supporting the systems and technology that enable the smooth day-to-day running of our organisation. Specifically, you will provide administrative and super user support across operational systems, ensuring internal and external users receive timely resolutions to issues and effective day-to-day system support.
You will also support the ongoing maintenance and improvement of operational systems, contributing to testing activity, reporting and user training to help ensure systems remain efficient, reliable and fit for purpose. Additionally, you will:
- Support helpdesk and operational systems administration, and data maintenance
- Liaise with suppliers
- Deliver training sessions and develop user support materials
- Produce Power BI and report builder reports
- Test system enhancements and bug fixes
- Maintain data confidentiality and integrity in line with ISO 9001 and GDPR
About You
To be considered as an Operations Systems Co-ordinator, you will need:
- Administrative experience in a technical or governance role
- Experience of liaising with third party suppliers
- Experience of supporting users of software/systems
- Experience of managing a software/systems helpdesk
- Experience of replicating issues and testing fixes
- Good administrative and organisational skills
- Technical acumen
- Experience of using MS Project and the MS Office toolset, including Word, Excel and PowerPoint
- Organisational skills with the ability to prioritise
- Demonstrated capability for problem solving, decision making, sound judgement and assertiveness
- A good secondary level of education
- A driving licence and access to your own vehicle (due to our location)
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Other organisations may call this role Systems Administrator, Systems Support Co-ordinator, Operations Administrator, Technical Administrator, Helpdesk Co-ordinator, or Systems Support Administrator.
Webrecruit and Lantra are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you're looking to develop your career as an Operations Systems Co-ordinator, please apply via the button shown.
Operations Systems Co-ordinator in Kenilworth employer: Lantra
Lantra is an exceptional employer that prioritises employee wellbeing and professional growth, offering a competitive salary, flexible hybrid working arrangements, and a collaborative work culture. With a strong focus on career development, employees can expect numerous opportunities to enhance their skills while enjoying a supportive environment that values diversity and inclusivity.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Systems Co-ordinator in Kenilworth
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute. Practise common interview questions and think of examples that showcase your skills and experience.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Operations Systems Co-ordinator in Kenilworth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Systems Co-ordinator role. Highlight your relevant experience in technical administration and user support, and don’t forget to mention any specific software or systems you’ve worked with.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your problem-solving skills and how you can contribute to the smooth running of operations at Lantra.
Show Off Your Technical Skills:Since this role requires technical acumen, be sure to showcase your experience with MS Project and the MS Office toolset. If you've managed helpdesk activities or liaised with suppliers, make that clear!
Apply Early!:Don’t wait until the last minute to submit your application. We might close the vacancy early if we get enough applications, so get your application in through our website as soon as you can!
How to prepare for a job interview at Lantra
✨Know Your Systems
Familiarise yourself with the operational systems mentioned in the job description. Understand how they work and be ready to discuss your experience with similar systems. This will show that you’re not just a candidate, but someone who can hit the ground running.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving skills. Think of specific examples where you've successfully resolved issues or improved processes in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Showcase Your Communication Skills
As an Operations Systems Co-ordinator, you'll need to liaise with various stakeholders. Be prepared to demonstrate your communication skills during the interview. You might be asked to explain complex technical concepts in simple terms, so practice doing this beforehand.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the role, team dynamics, or future projects. This shows your genuine interest in the position and helps you gauge if the company culture aligns with your values.
