At a Glance
- Tasks: Support operational systems and provide helpdesk assistance to ensure smooth daily operations.
- Company: Join Lantra, a leading awarding body for land-based industries in the UK.
- Benefits: Enjoy a competitive salary, flexible working, and 25 days' annual leave.
- Other info: Great career growth opportunities and a friendly workplace culture.
- Why this job: Combine your technical skills with problem-solving in a collaborative environment.
- Qualifications: Experience in technical administration and user support is essential.
The predicted salary is between 32000 - 32000 £ per year.
About Us
Lantra is a leading awarding body for land-based industries in the UK and the Republic of Ireland. We develop quality training courses and nationally recognised qualifications, delivered through a network of training Provider Partners. As we go through an exciting period of growth, we are now looking for an Operations Systems Co-ordinator to join us on a permanent, full-time basis.
The Benefits:
- Salary of £28,000 - £32,000 per annum
- 25 days' annual leave, increasing with service
- Flexible and hybrid working arrangements
- Defined contributory pension scheme or pension auto-enrolment scheme
- Professional development and career growth opportunities
- Collaborative and friendly work environment
- Employee assistance scheme
- Hapi – employee benefits and wellbeing platform
- Medical cash plans
- Enhanced maternity and adoption pay
- Rewards for length of service
- Health and wellbeing events and initiatives
- Free voluntary day
- Employee rewards
- Free parking
- Free drinks
This is an exciting opportunity for a systems support or technical administration professional with experience of supporting software users and managing helpdesk activity to join our growing organisation. With a varied workload and exposure to multiple systems and processes, you will have the chance to further develop your technical knowledge and build your experience in a variety of areas.
As an Operations Systems Co-ordinator, you will play a key role in supporting the systems and technology that enable the smooth day-to-day running of our organisation. Specifically, you will provide administrative and super user support across operational systems, ensuring internal and external users receive timely resolutions to issues and effective day-to-day system support. You will also support the ongoing maintenance and improvement of operational systems, contributing to testing activity, reporting and user training to help ensure systems remain efficient, reliable and fit for purpose.
Additionally, you will:
- Support helpdesk and operational systems administration, and data maintenance
- Liaise with suppliers
- Deliver training sessions and develop user support materials
- Produce Power BI and report builder reports
- Test system enhancements and bug fixes
- Maintain data confidentiality and integrity in line with ISO 9001 and GDPR
About You
To be considered as an Operations Systems Co-ordinator, you will need:
- Administrative experience in a technical or governance role
- Experience of liaising with third party suppliers
- Experience of supporting users of software/systems
- Experience of managing a software/systems helpdesk
- Experience of replicating issues and testing fixes
- Good administrative and organisational skills
- Technical acumen
- Experience of using MS Project and the MS Office toolset, including Word, Excel and PowerPoint
- Organisational skills with the ability to prioritise
- Demonstrated capability for problem solving, decision making, sound judgement and assertiveness
- A good secondary level of education
- A driving licence and access to your own vehicle (due to our location)
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Other organisations may call this role Systems Administrator, Systems Support Co-ordinator, Operations Administrator, Technical Administrator, Helpdesk Co-ordinator, or Systems Support Administrator.
Webrecruit and Lantra are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you're looking to develop your career as an Operations Systems Co-ordinator, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Operations Coordinator (Hybrid Working) in Kenilworth employer: Lantra
Lantra is an exceptional employer that prioritises employee wellbeing and professional growth, offering a competitive salary, flexible hybrid working arrangements, and a collaborative work culture. With a strong focus on career development, employees can expect numerous opportunities to enhance their skills while enjoying a supportive environment that values diversity and inclusivity.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Coordinator (Hybrid Working) in Kenilworth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lantra. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lantra before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Operations Coordinator (Hybrid Working) in Kenilworth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lantra:Your cover letter is your chance to shine! Tell us why you want to work at Lantra specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lantra!
How to prepare for a job interview at Lantra
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
