At a Glance
- Tasks: Process customer orders, manage certification, and respond to enquiries with speed and accuracy.
- Company: Join Lantra, a leading awarding body in land-based industries with a friendly culture.
- Benefits: Enjoy a competitive salary, 25 days leave, hybrid working, and wellness initiatives.
- Other info: Great career growth opportunities in a dynamic and inclusive workplace.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Customer service experience and strong organisational skills are essential.
The predicted salary is between 26500 - 26500 £ per year.
Lantra House, Stoneleigh Park, Kenilworth (with hybrid working)
About Us
Lantra is a leading awarding body for land-based industries in the UK and the Republic of Ireland. We develop quality training courses and nationally recognised qualifications, delivered through a network of training Provider Partners. As we go through an exciting period of growth, we are now looking for an Awarding and Certification Co-ordinator to join us on a full-time, permanent basis, working 37.5 hours per week.
The Benefits
- Salary of £26,500 per annum
- 25 days’ annual leave, increasing with service
- Defined contributory pension scheme or pension auto-enrolment scheme
- Professional development and career growth opportunities
- Collaborative and friendly work environment
- Employee assistance scheme
- Hapi – employee benefits and wellbeing platform
- Medical cash plans
- Enhanced maternity and adoption pay
- Rewards for length of service
- Health and wellbeing events and initiatives
- Free voluntary day
- Employee rewards
- Free parking
- Free drinks
This is an exciting opportunity for a detail-focused customer service professional with experience processing orders with speed and accuracy and managing customer enquiries to join our growing organisation. You’ll have the chance to build on your administrative and customer service skills in a position where you can maximise your existing expertise and make a visible difference every day. What’s more, with hybrid working and a strong all-round benefits package designed to support your wellbeing, reward your contribution and help you grow, this role is the perfect next step to take you forward on your career journey.
The Role
As an Awarding and Certification Co-ordinator, you will be responsible for accurately processing customer orders to agreed expectations, producing certificates and skills cards in line with GDPR requirements. You will manage the end-to-end certification process, including entering learner details onto systems, producing and quality-checking certificates and skills cards, and ensuring all items are correctly recorded and dispatched on time. Alongside this, you’ll provide customers with materials, including the production of in-house printing and issuing stock orders. Additionally, you will:
- Respond to customer enquiries and resolve issues
- Administer incoming post and validate paperwork
- Maintain accurate stock and dispatch records
- Work with IT to maintain printer performance and output quality
About You
To be considered as an Awarding and Certification Co-ordinator, you will need:
- Experience working in a customer service environment
- Experience processing orders rapidly and accurately
- Experience managing and liaising with customers on the phone and in writing
- Experience operating to quality systems and processes
- Good organisational skills
- The ability to prioritise activities
- Good, clear communication and administrative skills
- The ability to work as a team and alone
- To be highly motivated
- A full, valid driving licence and access to a vehicle (due to our location)
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Other organisations may call this role Customer Support Administrator, Customer Co-ordinator, Customer Service Administrator, Order Processor, or Administration Officer.
Webrecruit and Lantra are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you’re ready to develop your career as an Awarding and Certification Co-ordinator, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Hybrid Certification & Awards Coordinator in Kenilworth employer: Lantra
At Lantra, we pride ourselves on being an excellent employer, offering a collaborative and friendly work environment that fosters professional development and career growth. With a comprehensive benefits package, including hybrid working options, generous annual leave, and health and wellbeing initiatives, we ensure our employees feel valued and supported in their roles. Join us at our Stoneleigh Park location, where you can make a meaningful impact while enjoying a rewarding work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Certification & Awards Coordinator in Kenilworth
✨Tip Number 1
Get to know the company! Research Lantra and its values, especially their focus on land-based industries. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, make sure you can clearly articulate your thoughts. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Showcase your organisational skills! Prepare examples from your past experiences where you successfully managed multiple tasks or resolved customer issues quickly. This will demonstrate your ability to thrive in a busy environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at Lantra. Don’t wait too long, as they might close applications early!
We think you need these skills to ace Hybrid Certification & Awards Coordinator in Kenilworth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Awarding and Certification Co-ordinator. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. We love seeing enthusiasm, so let your personality come through!
Showcase Your Attention to Detail:Since this role involves processing orders and managing certifications, it's crucial to demonstrate your attention to detail. Include examples in your application that show how you've successfully managed similar tasks in the past. We appreciate precision!
Apply Early!:Don’t wait until the last minute to submit your application. We might close the vacancy early if we get enough applications, so get yours in as soon as possible through our website. We can't wait to hear from you!
How to prepare for a job interview at Lantra
✨Know Your Stuff
Before the interview, make sure you understand Lantra's mission and the role of an Awarding and Certification Co-ordinator. Familiarise yourself with their processes, especially around customer service and order processing, as this will show your genuine interest in the position.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your customer service skills and your ability to manage orders accurately. Think about times when you resolved customer issues or improved processes, as these will resonate well with the interviewers.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready. You might ask about the team dynamics or how success is measured in this role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
✨Be Yourself
While it's important to be professional, don’t forget to let your personality shine through. Lantra values a collaborative and friendly work environment, so showing your authentic self can help you connect with the interviewers on a personal level.
