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For Companies At a Glance
- Tasks: Provide technical support and manage IT assets in a collaborative environment.
- Company: Join Lantra, a leading awarding body for land-based industries in the UK.
- Benefits: Enjoy a competitive salary, flexible working, and professional development opportunities.
- Why this job: Make a real impact in tech while growing your skills in a supportive team.
- Qualifications: CompTIA certified with experience in IT support and user account management.
- Other info: Dynamic role with travel opportunities and a friendly work culture.
The predicted salary is between 24000 - 30000 £ per year.
About Us
Lantra is a leading awarding body for land-based industries in the UK and the Republic of Ireland. We develop quality training courses and nationally recognised qualifications, delivered through a network of training Provider Partners. Working with a range of partners, we promote opportunities within the sector to an increasingly diverse audience. Each year, over 116,000 learners access our courses across the UK, addressing skills challenges and supporting businesses with innovative solutions.
The Benefits
- Salary of £28,000 – £30,000 per annum
- 25 days annual leave, increasing with service
- Flexible and Hybrid working arrangements
- Defined contributory pension scheme or pension auto-enrolment scheme
- Professional development and career growth opportunities
- Collaborative and friendly work environment
- Employee assistance scheme
- Hapi employee benefits and wellbeing platform
- Medical cash plans
- Enhanced maternity and adoption pay
- Rewards for length of service
- Health and wellbeing events and initiatives
- Free voluntary day
- Employee rewards
- Free parking
- Free drinks
This is an exciting opportunity for a COMP TIA certified IT helpdesk professional with system administration and networking experience to join our innovative and supportive organisation. You will gain practical experience across a broad range of IT systems and technologies, developing your skills in a collaborative environment where learning and professional growth are paramount. So, if you’re passionate about technology and looking for a role where your skills can make a real impact, then apply today!
The Role
As an IT Helpdesk Technician, you will provide technical support to staff within our Head Office and regional offices. Specifically, you will support our IT team, receiving and logging calls from our staff regarding their hardware and software. Ensuring tasks are effectively prioritised, you will ensure issues are resolved and any associated documentation/invoices/warranties are also completed.
Additionally, You Will
- Provide support for IT equipment and software
- Manage IT assets and software
- Set up new accounts and new starters
- Ensure meeting rooms are set up with all necessary equipment
- Maintain and set up laptops and mobile phones in Microsoft Intune
- Support the Facilities Manager and Reception staff with all IT requests
About You
- Experience using a helpdesk and providing 1st line support for IT systems
- Experience in basic user account management in Windows Active Directory and mailbox administration within Office 365
- Experience in equipment preparation and the rollout of Laptops, PCs and Mobile Phones to staff members
- Experience troubleshooting more complicated faults in software and hardware
- Experience in general administration of Office 365 and administering Windows Server 2019 and above
- Experience in basic networking
- Basic SharePoint 365 administration experience
- Current CompTIA + and CompTIA Network+ certifications or equivalents (acquired within the last three years or refreshed and certificated)
- A full, valid driving licence (due to our location)
Please note, this role will involve travelling with another member of the team to the Wales office (three times per year) and the Scotland office (once per year). We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. We look forward to working with you!
Other organisations may call this role IT Support Technician, Helpdesk Support Technician, Service Desk Technician, 1st Line Support Technician, or IT Helpdesk Analyst.
Webrecruit and Lantra are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work is.
So, if you’re ready to take the next step in your career as an IT Helpdesk Technician, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
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IT Helpdesk Technician employer: Lantra
Contact Detail:
Lantra Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Technician
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend industry events, and join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and achievements. This gives potential employers a tangible look at what you can do, making you stand out from the crowd.
✨Tip Number 3
Prepare for interviews by practising common IT helpdesk scenarios. Think about how you'd troubleshoot specific issues or handle difficult users. The more prepared you are, the more confident you'll feel when it’s time to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace IT Helpdesk Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Helpdesk Technician role. Highlight your relevant experience, especially in 1st line support and any CompTIA certifications you have. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for technology and how you can contribute to our team. Keep it concise but engaging – we love a bit of personality!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you've successfully resolved IT issues. We’re all about practical experience, so let us know how you’ve tackled challenges in the past!
Apply Early!: We might close the vacancy early if we get enough applications, so don’t wait around! Head over to our website and submit your application as soon as you can. We can’t wait to hear from you!
How to prepare for a job interview at Lantra
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around the systems and software mentioned in the job description. Be ready to discuss your experience with Windows Active Directory, Office 365, and any troubleshooting you've done. This will show that you're not just familiar with the tools but can also apply them effectively.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved IT issues in the past. Think about times when you had to troubleshoot complicated faults or manage user accounts. This will demonstrate your ability to think critically and act quickly under pressure, which is crucial for an IT Helpdesk Technician.
✨Familiarise Yourself with the Company
Do a bit of research on Lantra and their mission in the land-based industries. Understanding their values and the kind of training they provide will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with questions about the role, team dynamics, and opportunities for professional development. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.