Customer Services Manager
Kenilworth (hybrid working, with at least two days per week in the office)
About Us
Lantra is a leading awarding body for land-based industries in the UK and the Republic of Ireland. We develop quality training courses and nationally recognised qualifications, delivered through a network of training Provider Partners.
Working with a range of partners, we promote opportunities within the sector to an increasingly diverse audience. Each year, over 116,000 learners access our courses across the UK, addressing skills challenges and supporting businesses with innovative solutions.
As we go through an exciting period of growth, we are now looking for a Customer Services Manager to join us on a full-time, permanent basis, working 37.5 hours per week.
The Benefits
- Salary of £38,000 per annum
- 25 days annual leave
- Defined contributory pension scheme or pension auto-enrolment scheme
- Professional development and career growth opportunities
- Collaborative and friendly work environment
- Employee assistance scheme
- Hapi employee benefits and wellbeing platform
- Medical cash plans
- Enhanced maternity and adoption pay
- Rewards for length of service
- Health and wellbeing events and initiatives
- Free voluntary day
- Employee rewards
- Free parking
- Free drinks
This is an exciting opportunity for an experienced and qualified customer service or customer experience professional with a great leadership style to join our growing organisation.
You'll have the chance to put your stamp on a key function within our organisation, raising your professional profile and further enhancing your leadership credentials to take your career to exciting new heights.
And, in return for your contribution, youll discover a fantastic package of benefits that rewards your contribution, invests in your wellbeing and gives you even more to look forward to both in and outside of work.
The Role
As our Customer Services Manager, you will lead and develop our Customer Service function, ensuring customers receive a consistent, efficient and customer-focused experience.
Taking ownership of the end-to-end customer journey, you will use customer feedback, operation...
Customer Services Manager in Coventry employer: Lantra
Lantra Scotland is an exceptional employer located in the vibrant city of Perth, offering a dynamic work culture that values collaboration and innovation. Employees benefit from hybrid working arrangements, comprehensive support for professional growth, and the opportunity to engage in meaningful projects that make a difference in the community. With a focus on employee well-being and a range of attractive benefits, Lantra Scotland is committed to fostering a rewarding and fulfilling workplace for all team members.
