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- Tasks: Process customer orders and manage certification with attention to detail.
- Company: Join Lantra, a leading awarding body in land-based industries.
- Benefits: Enjoy a competitive salary, 25 days leave, and hybrid working options.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Customer service experience and strong organisational skills required.
- Other info: Great career growth opportunities and a friendly team culture.
The predicted salary is between 26500 - 26500 £ per year.
Awarding and Certification Co-ordinator at Lantra House, Stoneleigh Park, Kenilworth (with hybrid working).
About Us
Lantra is a leading awarding body for land-based industries in the UK and the Republic of Ireland. We develop quality training courses and nationally recognised qualifications, delivered through a network of training Provider Partners.
As we go through an exciting period of growth, we are now looking for an Awarding and Certification Co-ordinator to join us on a full-time, permanent basis, working 37.5 hours per week.
The Benefits:
- Salary of £26,500 per annum
- 25 days annual leave, increasing with service
- Defined contributory pension scheme or pension auto-enrolment scheme
- Professional development and career growth opportunities
- Collaborative and friendly work environment
- Employee assistance scheme
- Hapi employee benefits and wellbeing platform
- Medical cash plans
- Enhanced maternity and adoption pay
- Rewards for length of service
- Health and wellbeing events and initiatives
- Free voluntary day
- Employee rewards
- Free parking
- Free drinks
This is an exciting opportunity for a detail-focused customer service professional with experience processing orders with speed and accuracy and managing customer enquiries to join our growing organisation. You will have the chance to build on your administrative and customer service skills in a position where you can maximise your existing expertise and make a visible difference every day.
With hybrid working and a strong all-round benefits package designed to support your wellbeing, reward your contribution and help you grow, this role is the perfect next step to take you forward on your career journey.
The Role:
As an Awarding and Certification Co-ordinator, you will be responsible for accurately processing customer orders to agreed expectations, producing certificates and skills cards in line with GDPR requirements. You will manage the end-to-end certification process, including entering learner details onto systems, producing and quality-checking certificates and skills cards, and ensuring all items are correctly recorded and dispatched on time. Alongside this, you will provide customers with materials, including the production of in-house printing and issuing stock orders.
Additionally, you will:
- Respond to customer enquiries and resolve issues
- Administer incoming post and validate paperwork
- Maintain accurate stock and dispatch records
- Work with IT to maintain printer performance and output quality
About You:
To be considered as an Awarding and Certification Co-ordinator, you will need:
- Experience working in a customer service environment
- Experience processing orders rapidly and accurately
- Experience managing and liaising with customers on the phone and in writing
- Experience operating to quality systems and processes
- Good organisational skills
- The ability to prioritise activities
- Good, clear communication and administrative skills
- The ability to work as a team and alone
- To be highly motivated
- Good attention to detail
- A full, valid driving licence and access to a vehicle (due to our location)
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Other organisations may call this role Customer Support Administrator, Customer Co-ordinator, Customer Service Administrator, Order Processor, or Administration Officer.
Webrecruit and Lantra are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you’re ready to develop your career as an Awarding and Certification Co-ordinator, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Awarding and Certification Co-ordinator in Coventry employer: Lantra
Contact Detail:
Lantra Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Awarding and Certification Co-ordinator in Coventry
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand Lantra's mission and values, and think about how your skills align with their needs. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Practice your responses to common interview questions. Focus on your customer service experience and how you've handled challenges in the past. Being articulate and confident can make a huge difference!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining the team at Lantra.
We think you need these skills to ace Awarding and Certification Co-ordinator in Coventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant administrative skills to show us you're the perfect fit for the Awarding and Certification Co-ordinator role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re excited about this opportunity. Share specific examples of how you've successfully managed customer enquiries or processed orders accurately, so we can see your passion and expertise shine through.
Show Off Your Attention to Detail: Since this role requires a keen eye for detail, make sure your application is free from typos and errors. Double-check everything before hitting send, as this will demonstrate your commitment to quality and accuracy right from the start.
Apply Early!: We might close the vacancy early if we get enough applications, so don’t wait around! Head over to our website and submit your application as soon as possible to ensure you don’t miss out on this exciting opportunity with us.
How to prepare for a job interview at Lantra
✨Know Your Stuff
Before the interview, make sure you understand Lantra's mission and the role of an Awarding and Certification Co-ordinator. Familiarise yourself with their processes, especially around customer service and order processing, as this will show your genuine interest in the position.
✨Showcase Your Skills
Prepare specific examples from your past experiences that highlight your customer service skills and attention to detail. Think about times when you successfully managed customer enquiries or processed orders accurately and quickly. This will help you demonstrate that you're the right fit for the role.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready. You might ask about the team dynamics or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
✨Dress the Part
Even if the interview is virtual, dress professionally. It sets a positive tone and shows that you take the opportunity seriously. Plus, it can boost your confidence during the interview!