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- Tasks: Manage customer orders, resolve queries, and ensure smooth service performance.
- Company: Join Lantmännen Unibake, a leader in bakery products with a collaborative culture.
- Benefits: Enjoy a competitive salary, flexible hours, and opportunities for professional growth.
- Why this job: Be the key contact for customers and make a real impact in supply chain management.
- Qualifications: Strong communication skills and experience in customer service or supply chain.
- Other info: Dynamic team environment with opportunities for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
Location: Bedford (Wallis Way, MK42) occasional travel to 3PL sites and customer meetings
Contract: Permanent, full‐time (37.5 hours, Monday–Friday; occasional rota-based weekend/out‐of‐hours with time in lieu)
About Lantmännen Unibake: We take responsibility from field to fork—bringing great bakery products to customers across retail and foodservice. Our employer brand is built on responsibility, collaboration and care, and we are committed to being a great place to work.
The opportunity: As a Customer Supply Chain Advisor, you will own a portfolio of customers, acting as their main point of contact to process orders, resolve queries and keep service performance on track. We are looking for someone who brings more than just skills – we want a team player with strong interpersonal skills, and the ability to work collaboratively within a team-oriented environment. You will work closely with Account Managers, Planning, NPD, 3PL partners and Credit Control to keep data accurate, stock flowing and customers happy.
What You Will Do:
- Manage a defined customer base: process orders, handle queries and meet tight timeframes and KPIs.
- Maintain master data and pricing in our ERP (AX12/Dynamics AX) and support promotions/campaigns.
- Download and validate EDI orders; raise/correct errors; manage invoices via customer purchasing sites.
- Prepare accurate delivery documentation for hauliers; book/organise transport, monitor MOQs and budgets.
- Collaborate cross‐functionally and with 3PL/warehouses; attend service reviews and help improve ways of working.
- Produce weekly/monthly customer service reports; support transfer orders to maintain stock levels.
- Investigate and resolve invoice and stock queries with EDI & Stock Control teams; provide cover across the team.
What You Will Bring:
- Strong communication (written & verbal), professional phone manner and customer‐care awareness.
- High IT literacy, Excel & Word (intermediate); confident with ERP/MRP systems (AX12 experience a plus).
- Numerate, analytical, proactive and self‐motivated able to work independently and as part of a tight‐knit team.
- Experience in customer service/sales office/supply chain environments, working accurately under time pressure.
- Helpful extras: exposure to palletised product shipping; comfort with SharePoint/OneDrive/Copilot; understanding of EDI and ExFlow.
Flexibility: We recognise peaks (earlier starts/later finishes) and give back where possible.
Ready to apply? If you are driven, detail‐oriented and enjoy keeping complex operations running smoothly, we would love to hear from you.
We are an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all team-mates.
Customer Supply Chain Advisor in Cardiff employer: Lantmännen Unibake
Contact Detail:
Lantmännen Unibake Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Supply Chain Advisor in Cardiff
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Supply Chain Advisor role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by practising common questions related to supply chain and customer service. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Show off your skills! Bring examples of how you've handled customer queries or improved processes in previous roles. This will help you stand out as a proactive team player during interviews.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at Lantmännen Unibake.
We think you need these skills to ace Customer Supply Chain Advisor in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Supply Chain Advisor. Highlight your experience in customer service and supply chain environments, and don’t forget to mention any relevant skills with ERP systems like AX12!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your strong communication skills and how you can contribute to our team. Mention specific examples of how you've resolved queries or improved processes in previous roles.
Showcase Your Team Spirit: We love team players! In your application, emphasise your ability to collaborate with others. Share experiences where you worked cross-functionally or supported colleagues to achieve common goals.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Lantmännen Unibake!
How to prepare for a job interview at Lantmännen Unibake
✨Know Your Customer Base
Before the interview, research the company’s customer base and their specific needs. Understand how a Customer Supply Chain Advisor fits into their operations. This will show your potential employer that you’re proactive and genuinely interested in the role.
✨Showcase Your Communication Skills
Since strong communication is key for this position, prepare examples of how you've effectively communicated with customers or team members in the past. Be ready to demonstrate your professional phone manner and customer-care awareness during the interview.
✨Familiarise Yourself with ERP Systems
Brush up on your knowledge of ERP systems, especially AX12/Dynamics AX if possible. If you have experience with similar systems, be prepared to discuss how you’ve used them to manage data and improve service performance.
✨Demonstrate Your Analytical Skills
Prepare to discuss situations where you’ve had to analyse data or resolve complex queries under pressure. Highlight your numeracy and analytical skills, as these are crucial for managing orders and maintaining stock levels effectively.
