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- Tasks: Manage customer orders, resolve queries, and ensure smooth service performance.
- Company: Join Lantmännen Unibake, a leader in bakery products with a collaborative culture.
- Benefits: Enjoy a competitive salary, flexible hours, and opportunities for professional growth.
- Why this job: Be the key contact for customers and make a real impact in supply chain management.
- Qualifications: Strong communication skills and experience in customer service or supply chain environments.
- Other info: Dynamic team environment with a commitment to diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
Location: Bedford (Wallis Way, MK42) occasional travel to 3PL sites and customer meetings
Contract: Permanent, full‑time (37.5 hours, Monday–Friday; occasional rota‑based weekend/out‑of‑hours with time in lieu)
About Lantmännen Unibake: We take responsibility from field to fork—bringing great bakery products to customers across retail and foodservice. Our employer brand is built on responsibility, collaboration and care, and we’re committed to being a great place to work.
The opportunity: As a Customer Supply Chain Advisor, you’ll own a portfolio of customers, acting as their main point of contact to process orders, resolve queries and keep service performance on track. We’re looking for someone who brings more than just skills – we want a team player with strong interpersonal skills, and the ability to work collaboratively within a team‑oriented environment. You’ll work closely with Account Managers, Planning, NPD, 3PL partners and Credit Control to keep data accurate, stock flowing and customers happy.
What you’ll do:
- Manage a defined customer base: process orders, handle queries and meet tight timeframes and KPIs.
- Maintain master data and pricing in our ERP (AX12/Dynamics AX) and support promotions/campaigns.
- Download and validate EDI orders; raise/correct errors; manage invoices via customer purchasing sites.
- Prepare accurate delivery documentation for hauliers; book/organise transport, monitor MOQs and budgets.
- Collaborate cross‑functionally and with 3PL/warehouses; attend service reviews and help improve ways of working.
- Produce weekly/monthly customer service reports; support transfer orders to maintain stock levels.
- Investigate and resolve invoice and stock queries with EDI & Stock Control teams; provide cover across the team.
What you’ll bring:
- Strong communication (written & verbal), professional phone manner and customer‑care awareness.
- High IT literacy, Excel & Word (intermediate); confident with ERP/MRP systems (AX12 experience a plus).
- Numerate, analytical, proactive and self‑motivated able to work independently and as part of a tight‑knit team.
- Experience in customer service/sales office/supply chain environments, working accurately under time pressure.
- Helpful extras: exposure to palletised product shipping; comfort with SharePoint/OneDrive/Copilot; understanding of EDI and ExFlow.
Flexibility: We recognise peaks (earlier starts/later finishes) and give back where possible.
Ready to apply? If you’re driven, detail‑oriented and enjoy keeping complex operations running smoothly, we’d love to hear from you. We’re an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all team‑mates.
Customer Supply Chain Advisor in Bedford employer: Lantmännen Unibake
Contact Detail:
Lantmännen Unibake Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Supply Chain Advisor in Bedford
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Supply Chain Advisor role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research Lantmännen Unibake and understand their values around responsibility and collaboration. Be ready to share how your skills align with their mission and how you can contribute to keeping customers happy.
✨Tip Number 3
Practice your communication skills! Since this role requires strong interpersonal abilities, consider doing mock interviews with friends or family. Get comfortable discussing your experience in customer service and supply chain environments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at Lantmännen Unibake.
We think you need these skills to ace Customer Supply Chain Advisor in Bedford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Supply Chain Advisor role. Highlight your customer service experience and any relevant supply chain knowledge to show us you’re the right fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this role and how you can contribute to our team. Share specific examples of how you've successfully managed customer relationships or resolved queries in the past.
Showcase Your Communication Skills: Since strong communication is key for this position, ensure your written application is clear, concise, and free of errors. This is your chance to demonstrate your professional phone manner and customer-care awareness through your writing!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Lantmännen Unibake
✨Know Your Customer Supply Chain
Before the interview, brush up on your knowledge of supply chain processes, especially in the bakery sector. Understand how order processing, inventory management, and customer service intertwine. This will show that you’re not just familiar with the role but genuinely interested in how it fits into the bigger picture.
✨Showcase Your Communication Skills
As a Customer Supply Chain Advisor, strong communication is key. Prepare examples of how you've effectively resolved customer queries or collaborated with teams in the past. Practise articulating these experiences clearly, as this will demonstrate your ability to maintain professional relationships and keep customers happy.
✨Familiarise Yourself with ERP Systems
Since the role involves working with ERP systems like AX12/Dynamics AX, it’s beneficial to have a basic understanding of how these systems operate. If you have experience with similar software, be ready to discuss it. If not, do a bit of research to understand common functionalities and terminology.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills under pressure. Think of scenarios where you had to manage tight deadlines or resolve stock issues. Practising your responses will help you convey your analytical and proactive nature, which is crucial for this role.
