Lantern is seeking a proactive Real Time Analyst to join our Resource Planning team in Leeds. You will help ensure the contact centre has the right people, with the right skills, at the right time, by monitoring real-time performance and managing schedules.
You will work with Operations and Resource Planning to drive efficiency, maintain skills matrices, and support training. The role requires strong analytics, stakeholder communication, and adherence to regulatory standards.
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Real-Time Workforce Analyst: Optimize Service Levels in Leeds employer: Lantern
At Lantern, we pride ourselves on being an excellent employer by fostering a collaborative and inclusive work culture that values flexibility and innovation. Our hybrid working model not only promotes work-life balance but also encourages meaningful interactions among teams, providing ample opportunities for professional growth and development in the dynamic field of risk management. Join us to be part of a forward-thinking organisation that prioritises employee well-being and career advancement in the heart of the financial services sector.
