Lantern is seeking a proactive Real Time Analyst to join our Resource Planning team in Leeds. You will ensure the contact centre has the right people with the right skills at the right time, handling scheduling, shrinkage, real-time performance and efficiency to meet customer demand and service levels.
You will collaborate with Operations and Resource Planning, maintain skills matrices, coordinate training, and leverage data insights to drive operational excellence and excellent customer
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Real-Time Analyst: Optimize Contact Centre Staffing & SLAs in Leeds employer: Lantern
At Lantern, we pride ourselves on being an excellent employer by fostering a collaborative and inclusive work culture that values flexibility and innovation. Our hybrid working model not only promotes work-life balance but also encourages meaningful interactions among teams, providing ample opportunities for professional growth and development in the dynamic field of risk management. Join us to be part of a forward-thinking organisation that prioritises employee well-being and career advancement in the heart of the financial services sector.
