Lantern in Leeds seeks a Customer Service Performance Coach to develop Customer Service Representatives across debt purchase and servicing operations. You will deliver induction training, support academy cohorts, and provide ongoing coaching to ensure performance, quality, and regulatory compliance.
You will report to the Customer Service Training Delivery Manager and use coaching, facilitation, and development techniques to enhance knowledge and customer outcomes, while aligning with Lantern's
#J-18808-Ljbffr
FCA-Regulated Customer Service Performance Coach in Leeds employer: Lantern
At Lantern, we pride ourselves on being an excellent employer by fostering a collaborative and inclusive work culture that values flexibility and innovation. Our hybrid working model not only promotes work-life balance but also encourages meaningful interactions among teams, providing ample opportunities for professional growth and development in the dynamic field of risk management. Join us to be part of a forward-thinking organisation that prioritises employee well-being and career advancement in the heart of the financial services sector.
