Lantern is hiring a Customer Service Team Leader in Leeds, blending hybrid 3 days in the office with remote work. You will guide about 12 customer service reps, coaching them to deliver outstanding service and meet quality and compliance standards.
You will lead performance-driven coaching, use data insights to improve outcomes, and collaborate with the Operations Leadership Team to drive improvements and a positive culture.
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Customer Service Team Lead - Hybrid (Leeds) - 15% Bonus employer: Lantern
At Lantern, we pride ourselves on being an excellent employer by fostering a collaborative and inclusive work culture that values flexibility and innovation. Our hybrid working model not only promotes work-life balance but also encourages meaningful interactions among teams, providing ample opportunities for professional growth and development in the dynamic field of risk management. Join us to be part of a forward-thinking organisation that prioritises employee well-being and career advancement in the heart of the financial services sector.
