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For Companies At a Glance
- Tasks: Resolve customer complaints, conduct fraud investigations, and manage credit file queries.
- Company: Leading financial services company with a supportive work culture.
- Benefits: Flexible holidays, annual bonuses, and personal career growth opportunities.
- Why this job: Join a dynamic team and make a real difference in customer relations.
- Qualifications: At least 2 years' experience in a complaints role and knowledge of FCA rules.
- Other info: Great opportunity for professional development in a thriving industry.
The predicted salary is between 28800 - 43200 £ per year.
A leading financial services company seeks a Customer Relations Officer in Leeds for a maternity cover role. You will resolve complaints, conduct fraud investigations, and handle credit file queries, ensuring adherence to regulations.
The ideal candidate will have at least 2 years' experience in a complaints role and a strong understanding of FCA rules.
This role offers a supportive work environment with competitive benefits including flexible holidays, annual bonuses, and opportunities for personal career growth.
Customer Relations Specialist 12-Month FTC in Leeds employer: Lantern
Contact Detail:
Lantern Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Specialist 12-Month FTC in Leeds
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the financial services sector, especially those who have worked in customer relations. They can provide insider tips and might even refer you directly to hiring managers.
✨Tip Number 2
Prepare for the interview by brushing up on FCA rules and regulations. We want you to be able to discuss how your experience aligns with the role, especially when it comes to resolving complaints and conducting fraud investigations.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Use real-life examples from your past roles to demonstrate how you've successfully handled customer complaints and queries. This will help us see your potential impact in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Customer Relations Specialist 12-Month FTC in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in complaints handling and your understanding of FCA rules. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Relations Specialist role. Share specific examples of how you've resolved complaints or conducted investigations in the past.
Showcase Your Communication Skills: As a Customer Relations Specialist, communication is key. In your application, highlight your ability to handle difficult conversations and resolve issues effectively. We love candidates who can demonstrate empathy and clarity in their writing!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Lantern
✨Know Your FCA Rules
Make sure you brush up on the Financial Conduct Authority (FCA) regulations before your interview. Being able to discuss these rules confidently will show that you understand the industry and can handle compliance issues effectively.
✨Prepare for Complaints Scenarios
Think of specific examples from your past experience where you've successfully resolved complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers, as this will help you articulate your problem-solving skills clearly.
✨Showcase Your Investigative Skills
Since you'll be conducting fraud investigations, be ready to discuss your approach to gathering information and analysing data. Highlight any relevant tools or techniques you've used in previous roles to demonstrate your analytical abilities.
✨Emphasise Teamwork and Support
This role is in a supportive environment, so be prepared to talk about how you work well in a team. Share examples of how you've collaborated with colleagues to improve customer relations or resolve complex issues, showing that you're a team player.
