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- Tasks: Enhance customer experiences by addressing concerns and ensuring compliance with regulations.
- Company: Dynamic financial services company in Pudsey with a focus on customer satisfaction.
- Benefits: Competitive salary, generous holiday, wellness programs, and supportive work environment.
- Why this job: Make a real difference in customer relations while developing your compliance expertise.
- Qualifications: 2 years' experience in complaints handling and strong communication skills.
- Other info: 12-month maternity cover role with opportunities for growth.
The predicted salary is between 36000 - 60000 £ per year.
A financial services company in Pudsey is seeking a Customer Relations Officer for a 12-month maternity cover role. You will enhance customer experiences by addressing concerns fairly and in line with regulatory standards.
The ideal candidate has at least 2 years’ experience in a complaints role, strong communication skills, and a solid understanding of FCA DISP rules.
This role offers a competitive salary and various benefits including generous holiday and wellness programs.
Customer Relations & Compliance Specialist (12-Month FTC) in Pudsey employer: Lantern UK
Contact Detail:
Lantern UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations & Compliance Specialist (12-Month FTC) in Pudsey
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the hunt for a Customer Relations role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on FCA DISP rules and customer service best practices. We recommend practising common interview questions with a friend or in front of the mirror to boost your confidence and ensure you can articulate your experience effectively.
✨Tip Number 3
Showcase your communication skills! During interviews, be sure to highlight specific examples where you've successfully resolved customer complaints. This will demonstrate your ability to enhance customer experiences, which is key for this role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Relations & Compliance Specialist (12-Month FTC) in Pudsey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer relations and compliance. We want to see how your skills align with the role, so don’t be shy about showcasing your understanding of FCA DISP rules!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this Customer Relations Officer role. Share specific examples of how you've enhanced customer experiences in the past.
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Lantern UK
✨Know Your FCA DISP Rules
Make sure you brush up on the FCA DISP rules before your interview. Being able to discuss these regulations confidently will show that you understand the compliance side of customer relations, which is crucial for this role.
✨Prepare Real-Life Examples
Think of specific instances from your past experience where you've successfully handled customer complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers, as this will help you articulate your problem-solving skills effectively.
✨Showcase Your Communication Skills
Since strong communication is key in this role, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable expressing your ideas and handling potential questions.
✨Research the Company Culture
Take some time to learn about the financial services company’s values and culture. This will not only help you tailor your responses but also allow you to ask insightful questions, demonstrating your genuine interest in the position and the company.
