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- Tasks: Lead customer operations and drive B2C strategy in a dynamic financial environment.
- Company: A top financial solutions provider in the UK with a focus on innovation.
- Benefits: Competitive salary, annual bonuses, private healthcare, and flexible working options.
- Why this job: Make a real impact in debt recovery while leading a high-performance team.
- Qualifications: Experience in debt collection and strong leadership skills required.
- Other info: Join a data-driven culture that values operational excellence and compliance.
The predicted salary is between 60000 - 85000 £ per year.
A leading financial solutions provider in the UK is seeking a Head of Customer Operations to lead its B2C strategy. The ideal candidate will have a strong background in debt collection within regulated environments, ensuring compliance with UK standards.
Key responsibilities include driving operational excellence through data-driven decision making and fostering a high-performance culture.
The role offers a salary of 70-85k, annual bonuses, and benefits including private healthcare and flexible working arrangements.
Head of Customer Operations - Hybrid, Data-Driven Debt Recovery in Leeds employer: Lantern UK
Contact Detail:
Lantern UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Operations - Hybrid, Data-Driven Debt Recovery in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial sector, especially those in debt recovery. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by diving deep into the company’s values and recent projects. Show us you’re not just another candidate; demonstrate how your experience aligns with their mission and how you can drive operational excellence.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. Plus, it gives you a better chance to stand out!
We think you need these skills to ace Head of Customer Operations - Hybrid, Data-Driven Debt Recovery in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Head of Customer Operations role. Highlight your background in debt collection and any relevant achievements in regulated environments to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our B2C strategy and how you can drive operational excellence through data-driven decisions. Keep it engaging and personal.
Showcase Your Data Skills: Since this role is all about data-driven decision making, don’t forget to mention any specific tools or methodologies you’ve used in the past. We love seeing how you’ve leveraged data to improve operations!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Lantern UK
✨Know Your Numbers
As a Head of Customer Operations, you'll need to demonstrate your data-driven approach. Brush up on key metrics related to debt recovery and customer operations. Be ready to discuss how you've used data to drive decisions in previous roles.
✨Showcase Compliance Knowledge
Since the role involves working within regulated environments, make sure you understand UK compliance standards in debt collection. Prepare examples of how you've ensured compliance in past positions, as this will show your suitability for the role.
✨Highlight Leadership Experience
This position requires fostering a high-performance culture. Think of specific instances where you've led teams to success, improved performance, or implemented operational excellence. Be prepared to share these stories during your interview.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the company's B2C strategy and how they measure success in customer operations. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
