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- Tasks: Help customers find sustainable debt solutions through active listening and communication.
- Company: A financial support company dedicated to transforming lives.
- Benefits: Salary of £25,429.95 plus bonuses and personal growth benefits.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Previous customer service experience and strong communication skills.
- Other info: Join a supportive team in a rewarding and impactful role.
The predicted salary is between 25429 - 25429 £ per year.
A financial support company is seeking a Customer Service Representative in Leeds. You will help customers achieve sustainable solutions to their debt by using active listening and strong communication skills. The role demands resilience and the ability to remain calm under pressure. Previous customer service experience is preferred.
The position includes a salary of £25,429.95 plus bonuses and a wealth of benefits to support personal growth. Join a company dedicated to transforming lives through effective debt management.
Debt Support Customer Advisor – Empathetic & Outcome‑Focused in Leeds employer: Lantern UK
Contact Detail:
Lantern UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt Support Customer Advisor – Empathetic & Outcome‑Focused in Leeds
✨Tip Number 1
Research the company and its values before your interview. Knowing how they transform lives through effective debt management will help you connect with their mission and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your active listening skills! During the interview, demonstrate your ability to listen carefully and respond thoughtfully. This will highlight your empathetic nature, which is crucial for a Debt Support Customer Advisor.
✨Tip Number 3
Prepare examples from your previous customer service experience that showcase your resilience and calmness under pressure. Share stories that illustrate how you've helped customers find solutions, as this aligns perfectly with the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Debt Support Customer Advisor – Empathetic & Outcome‑Focused in Leeds
Some tips for your application 🫡
Show Your Empathy: When writing your application, make sure to highlight your empathetic nature. We want to see how you connect with customers and understand their situations. Share examples of how you've helped others in tough times!
Communicate Clearly: Strong communication skills are key for this role. Use clear and concise language in your application. We appreciate a well-structured response that showcases your ability to convey information effectively.
Demonstrate Resilience: This job can be challenging, so let us know how you handle pressure. Include any experiences where you've had to stay calm and focused in difficult situations. We love to see candidates who can bounce back and keep going!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Lantern UK
✨Show Your Empathy
In a role focused on helping customers with their debt, it's crucial to demonstrate your empathetic side. Prepare examples from your past experiences where you successfully listened to a customer's concerns and provided them with the support they needed.
✨Communicate Clearly
Strong communication skills are key for this position. Practice articulating your thoughts clearly and concisely. You might want to rehearse common customer service scenarios to showcase how you would handle various situations effectively.
✨Stay Calm Under Pressure
This role requires resilience, especially when dealing with distressed customers. Think of times when you faced challenging situations and how you managed to stay composed. Sharing these stories can highlight your ability to remain calm and focused.
✨Research the Company
Understanding the company's mission and values is essential. Familiarise yourself with their approach to debt management and be ready to discuss how your personal values align with theirs. This shows genuine interest and commitment to their cause.
