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For Companies At a Glance
- Tasks: Help customers navigate financial challenges with empathy and support.
- Company: Join Lantern, a market leader in customer care and debt solutions.
- Benefits: Enjoy a competitive salary, bonuses, 33 days holiday, and hybrid working.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Passion for helping others and strong communication skills required.
- Other info: Be part of a supportive team with excellent career growth opportunities.
The predicted salary is between 25430 - 25430 ÂŁ per year.
Overview
Customer Service Representative – Pudsey, LS28 or Leeds, LS1
Start date 3 November 2025
Salary £25,429.95 plus a bonus of up to 25% each year (that’s over £6,357 a year!)
A wealth of benefits including:
- Retail and wellbeing Perks
- Bonus schemes
- Life insurance
- 33 days holiday (rising to 36 with service)
- Enhanced maternity and paternity pay
- We’re closed on bank holidays
- Healthcare and wellbeing services
- 24/7 access to a GP line
- Dental / optical financial support
- Hybrid working
- Gym discounts
- Up to 8% employer contribution to your pension pot
About the role
Our Customer Service Representatives demonstrate resilience, objection handling and active listening skills and the ability to get the best outcome for customers in financial difficulty. They empathetically guide our customers through setting up payment plans with honesty and transparency. They’re measured on quality and performance metrics / targets so that our customers receive the most appropriate solutions. It’s challenging but very rewarding because importantly they make a huge impact in a positive way on our customers’ lives.
Requirements / Qualifications
- A passion for helping people – You listen, understand, and find the right solutions.
- A strong emphasis on great customer service – You always strive to provide outstanding support to customers and get the right outcome.
- Good computer skills – you’ll confidently use multiple systems at the same time and accurately note customer accounts. So strong attention to detail is really important.
- An understanding of inbound and outbound calling activities is desirable
- A willingness to learn – you’ll get a lot of support in your early weeks from our dedicated coaching team.
- Demonstrate empathy, understanding and compassion for customer situations and confidence to steer them towards finding the right solution.
- Strong verbal communication and active listening skills.
- The ability to keep calm under pressure maintaining a positive attitude
- Previous experience in a customer-focused role.
About Lantern
We’re a market leader in acquiring and managing vulnerable customers, helping them to find an affordable solution and sustainable pathway to clearing their outstanding debts. Having built a solid reputation for being the specialist in our sector, we’ve won some pretty impressive GOLD standard awards over several years from “Investors in People” and “Investor in Customers”.
Interested?
Apply today and be part of Lantern’s exciting growth!
Due to the nature of our business, all offers of employment are subject to Lantern’s background and vetting checks, which include but not limited to; satisfactory employment references, DBS (basic) and a credit file search.
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Customer Service Representative employer: Lantern UK
Contact Detail:
Lantern UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Get to know the company! Research Lantern and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your active listening skills. During interviews, make sure to listen carefully to the questions asked and respond thoughtfully. This shows that you can empathise with customers, which is key for a Customer Service Representative.
✨Tip Number 3
Prepare for role-play scenarios! Many companies, including Lantern, might ask you to demonstrate how you'd handle customer situations. Practising these scenarios can help you feel more confident and ready to impress.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the team at Lantern.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Customer Service Representative. We want to see your passion for helping people shine through!
Showcase Your Empathy: Since this role involves guiding customers through tough situations, it’s crucial to demonstrate your empathy in your written application. Share examples of how you've helped others in the past – we love hearing those stories!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Lantern UK
✨Know the Company Inside Out
Before your interview, take some time to research Lantern and their mission. Understand their approach to customer service, especially how they support vulnerable customers. This will not only show your interest but also help you align your answers with their values.
✨Showcase Your Empathy
As a Customer Service Representative, empathy is key. Prepare examples from your past experiences where you successfully handled difficult situations with compassion. This will demonstrate your ability to connect with customers and find the right solutions for them.
✨Practice Active Listening
During the interview, practice active listening. Make sure to listen carefully to the questions asked and respond thoughtfully. This will reflect your strong communication skills and your ability to understand customer needs, which is crucial for the role.
✨Prepare for Role-Play Scenarios
Be ready for potential role-play scenarios during the interview. They might ask you to handle a mock customer call. Think about how you would guide a customer through setting up a payment plan, showcasing your problem-solving skills and calmness under pressure.