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- Tasks: Monitor communications to ensure top-notch customer outcomes and manage client relationships.
- Company: Join Lantern, a leading Debt Purchaser and Service Provider making a real impact.
- Benefits: Enjoy hybrid working, 33 days holiday, healthcare perks, and casual dress code.
- Why this job: Be part of a team that values empathy and makes a difference in customers' lives.
- Qualifications: Strong communication skills, resilience, and a proven track record in client relationships required.
- Other info: Earn a competitive salary with an annual bonus and enjoy regular incentives.
The predicted salary is between 20499 - 28625 £ per year.
Ready for your next challenge in Quality Assurance? Join Lantern, a market-leading Debt Purchaser and Service Provider, as a Quality Assurance Officer and make a real impact on our customers' lives!
As the Quality Assurance Officer you will monitor verbal and non-verbal communications, in a multi-channel environment to provide assurance of Lantern Group's commitment to providing customers with the best possible outcomes. Manage client relationships through managing expectations, effective communication and transparency.
Who are we looking for?
- Strong communication and be resilient and flexible
- Proven track record of client relationships
- Strong planning and preparation skills
- Track record of achieving targets and standards through compliant behaviours
What's in it for you?
- Location: Pudsey, Leeds (LS28)
- Salary: £25,625 + up to 10% annual bonus
- Hybrid working with 33 days holiday (rising to 36 with service)
- A range of perks including a comprehensive healthcare plan, cashback on dental and optical, free breakfast bar, casual dress, financial wellbeing discounts, fitness perks, and regular incentives and recognition awards!
Ready to join a team which makes a difference in its customers' lives every day, always treating their circumstances with empathy and understanding? Then we can't wait to hear from you!
Quality Assurance Officer in Pudsey employer: Lantern Group
Contact Detail:
Lantern Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Assurance Officer in Pudsey
✨Tip Number 1
Familiarise yourself with the specific quality assurance processes used in the debt purchasing industry. Understanding the nuances of this sector will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network with current or former employees of Lantern on platforms like LinkedIn. Engaging with them can provide you with insider insights about the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Prepare examples from your past experiences that showcase your strong communication skills and ability to manage client relationships. Be ready to discuss how you've successfully navigated challenges in these areas, as this will resonate well with the hiring team.
✨Tip Number 4
Research common quality assurance metrics and standards relevant to the role. Being able to speak knowledgeably about how you would measure success in this position will set you apart from other candidates and show your commitment to achieving targets.
We think you need these skills to ace Quality Assurance Officer in Pudsey
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Quality Assurance Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous experience in quality assurance or client relationship management. Use specific examples to demonstrate your strong communication skills and ability to achieve targets.
Craft a Compelling Cover Letter: Write a personalised cover letter that showcases your passion for the role and the company. Mention why you want to work at Lantern and how you can contribute to their mission of providing excellent customer outcomes.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a Quality Assurance Officer.
How to prepare for a job interview at Lantern Group
✨Showcase Your Communication Skills
As a Quality Assurance Officer, strong communication is key. Be prepared to demonstrate your ability to communicate effectively during the interview. Use clear examples from your past experiences where you successfully managed client relationships or resolved issues through effective communication.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and resilience. Prepare for scenario-based questions where you might need to explain how you would handle specific situations related to quality assurance. Think of examples that highlight your planning and preparation skills.
✨Research Lantern's Values and Culture
Understanding the company's commitment to customer outcomes is crucial. Research Lantern’s values and culture to align your answers with their mission. This will show your genuine interest in the role and how you can contribute to their goals.
✨Highlight Your Track Record
Be ready to discuss your previous achievements in quality assurance or similar roles. Provide concrete examples of how you have met targets and standards through compliant behaviours. This will help demonstrate your suitability for the position and your potential impact on the team.
