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- Tasks: Provide technical support and assist customers with software installation and troubleshooting.
- Company: Join Lantek, a global leader in software solutions for the manufacturing industry.
- Benefits: Competitive salary, opportunities for travel, and a chance to work on innovative projects.
- Other info: Dynamic team environment with opportunities for professional growth and development.
- Why this job: Be part of the digital transformation in smart industry and make a real impact.
- Qualifications: Technical background in IT or Computer Engineering; experience with ERP systems is a plus.
The predicted salary is between 36000 - 60000 £ per year.
Lantek is the global leader providing software systems and solutions to companies manufacturing parts with sheet metal, tubes, and structural steel. From small workshops to international multi-plant corporations, Lantek systems are present in every kind of industrial factory. Lantek has 40 years of experience and more than 400 professionals spread around the world.
As part of the Operations team, this Customer Engineer role will be responsible for providing assistance to our customers. You will diagnose and troubleshoot software problems and help our customers to install applications and programs, by assisting people with computer issues and being able to explain technical details.
Duties & Responsibilities- Technical Consulting & Support: Provide consulting, specification, installation, configuration, user assistance, training, and helpdesk support for Lantek System Software Suite, Database servers & Integrations with external systems (ERP, MRP, accounting, etc.).
- Collaboration & Communication: Proactively collaborate with team members to resolve technical issues, gather product feedback, and maintain productive internal and external customer relationships.
- Customisation & Development: Research, specify, develop, and maintain small product customisations and associated updates. Define and document solution requirements and customisations in alignment with customer needs.
- Project Support: Deliver support and implementation for small to medium-sized customer projects. Contribute to the implementation phases of larger customer projects as part of a wider team.
- Customer Interaction: Create detailed specifications based on customer requirements. Provide training and ongoing support to customers throughout the solution lifecycle.
- Technical background, preferably Computer Engineering or IT field.
- Experience in technical projects involving software in an industrial environment.
- Knowledge of Lantek systems would be desirable.
- Experience working with ERP systems and a solid understanding of the associated business processes.
- Strong proficiency in Microsoft environments, including Windows, IIS, SQL Server, and the Office/Office 365 suite; Azure knowledge is advantageous.
- Experience in programming (e.g., C++, C#, HTML, XML) is highly desirable.
- Familiarity with reporting tools such as Crystal Reports or Stimulsoft.
- Knowledge of manufacturing processes within the sheet metal working industry is beneficial.
- Native English Speaker. Knowledge of Spanish, German, French, or other languages is a plus.
- Good interpersonal skills.
- Ability to understand and evaluate customer expectations.
- Customer oriented-approach.
- Goal-oriented work within the framework of project implementation.
- Willingness to travel.
If you want to be part of the future of smart industry, this is your opportunity! At Lantek, we’re waiting for you.
Customer Engineer in Worcester employer: Lantek
Contact Detail:
Lantek Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engineer in Worcester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Lantek on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since this role involves troubleshooting and software support, we should be ready to demonstrate our problem-solving abilities with real-life examples.
✨Tip Number 3
Show off your customer service skills! Lantek values a customer-oriented approach, so let’s think of ways we’ve gone above and beyond for clients in past roles. It’ll make us stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our submission to highlight how we fit the Customer Engineer role perfectly.
We think you need these skills to ace Customer Engineer in Worcester
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your technical background and any relevant experience in software or IT. We want to see how your skills align with the Customer Engineer role, so don’t hold back on showcasing your knowledge of Lantek systems or ERP environments!
Tailor Your Application: Take a moment to customise your application for Lantek. Mention specific projects or experiences that relate to the duties and responsibilities outlined in the job description. This shows us you’re genuinely interested and have done your homework!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language to explain your experiences and how they relate to the role. We appreciate clarity, especially when it comes to technical details!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at Lantek
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Lantek systems and the software suite. Be prepared to discuss your experience with ERP systems and any programming languages you've used, like C++ or C#. This will show that you're not just familiar with the tech but can also troubleshoot and provide support effectively.
✨Show Off Your Customer Skills
Since this role is all about customer interaction, think of examples where you've successfully helped customers solve problems. Highlight your interpersonal skills and how you’ve maintained relationships in previous roles. Being able to communicate technical details clearly is key, so practice explaining complex concepts in simple terms.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Think about potential troubleshooting situations you might encounter as a Customer Engineer. Prepare to walk through your thought process on how you would diagnose and resolve these issues, showcasing your problem-solving skills and customer-oriented approach.
✨Research Lantek and Industry Trends
Familiarise yourself with Lantek’s products and their role in the digital transformation of the metal processing industry. Understanding current trends in Industry 4.0 and how Lantek fits into that picture will demonstrate your genuine interest in the company and the position. It’ll also help you ask insightful questions during the interview.