At a Glance
- Tasks: Provide technical support and assist customers with software installation and troubleshooting.
- Company: Join Lantek, a global leader in software solutions for the manufacturing industry.
- Benefits: Competitive salary, opportunities for travel, and a chance to work on innovative projects.
- Other info: Dynamic team environment with opportunities for professional growth and development.
- Why this job: Be part of the digital transformation in smart industry and make a real impact.
- Qualifications: Technical background in IT or Computer Engineering; experience with ERP systems is a plus.
The predicted salary is between 36000 - 60000 £ per year.
Lantek is the global leader providing software systems and solutions to companies manufacturing parts with sheet metal, tubes, and structural steel. From small workshops to international multi-plant corporations, Lantek systems are present in every kind of industrial factory. Lantek has 40 years of experience and more than 400 professionals spread around the world.
As part of the Operations team, this Customer Engineer role will be responsible for providing assistance to our customers. You will diagnose and troubleshoot software problems and help our customers to install applications and programs, by assisting people with computer issues and being able to explain technical details.
Duties & Responsibilities
- Technical Consulting & Support: Provide consulting, specification, installation, configuration, user assistance, training, and helpdesk support for Lantek System Software Suite, Database servers & Integrations with external systems (ERP, MRP, accounting, etc.).
- Collaboration & Communication: Proactively collaborate with team members to resolve technical issues, gather product feedback, and maintain productive internal and external customer relationships.
- Customisation & Development: Research, specify, develop, and maintain small product customisations and associated updates. Define and document solution requirements and customisations in alignment with customer needs.
- Project Support: Deliver support and implementation for small to medium-sized customer projects. Contribute to the implementation phases of larger customer projects as part of a wider team.
- Customer Interaction: Create detailed specifications based on customer requirements. Provide training and ongoing support to customers throughout the solution lifecycle.
Education & Experience
- Technical background, preferably Computer Engineering or IT field.
- Experience in technical projects involving software in an industrial environment.
- Knowledge of Lantek systems would be desirable.
- Experience working with ERP systems and a solid understanding of the associated business processes.
- Strong proficiency in Microsoft environments, including Windows, IIS, SQL Server, and the Office/Office 365 suite; Azure knowledge is advantageous.
- Experience in programming (e.g., C++, C#, HTML, XML) is highly desirable.
- Familiarity with reporting tools such as Crystal Reports or Stimulsoft.
- Knowledge of manufacturing processes within the sheet metal working industry is beneficial.
Skills & Abilities
- Native English Speaker. Knowledge of Spanish, German, French, or other languages is a plus.
- Good interpersonal skills.
- Ability to understand and evaluate customer expectations.
- Customer oriented-approach.
- Goal-oriented work within the framework of project implementation.
- Willingness to travel.
If you want to be part of the future of smart industry, this is your opportunity! At Lantek, we’re waiting for you.
Customer Engineer in Worcester employer: Lantek
As an Area Sales Manager at Lantek, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. With a strong focus on innovation and collaboration, our UK branch fosters a culture where your contributions are valued, and you have the opportunity to build lasting relationships with industry leaders. Enjoy competitive benefits and the chance to work with cutting-edge technology in a role that is both challenging and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engineer in Worcester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Lantek values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Lantek might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Lantek!
✨Direct Apply to Lantek
Let's not forget to apply directly through the Lantek website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Customer Engineer in Worcester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Lantek.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Lantek. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Lantek
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
