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For Companies At a Glance
- Tasks: Provide technical support and assist customers with software installations and troubleshooting.
- Company: Join Lantek, a global leader in software solutions for the manufacturing industry.
- Benefits: Competitive salary, opportunities for travel, and professional development in a dynamic environment.
- Other info: Collaborative team culture with excellent career growth opportunities.
- Why this job: Be part of the smart industry revolution and make a real impact on customer success.
- Qualifications: Technical background in IT or Computer Engineering, with experience in software projects.
The predicted salary is between 30000 - 50000 £ per year.
ABOUT US
Lantek is the global leader providing software systems and solutions to companies manufacturing parts with sheet metal, tubes, and structural steel. From small workshops to international multi-plant corporations, Lantek systems are present in every kind of industrial factory. Lantek has 40 years of experience and more than 400 professionals spread around the world. Our offices are present in 16 countries worldwide, besides a significant presence in Spain, where HQ is located. Lantek is a key partner in Digital Transformation for metal processing companies. We help our customers to achieve their Industry 4.0 goals with leading products and services, provided in an open multi-vendor platform.
ABOUT THE ROLE
As part of the Operations team, this Customer Engineer role will be responsible for providing assistance to our customers. You will diagnose and troubleshoot software problems and help our customers to install applications and programs, by assisting people with computer issues and being able to explain technical details.
Duties & Responsibilities
- Technical Consulting & Support
Provide consulting, specification, installation, configuration, user assistance, training, and helpdesk support for Lantek System Software Suite, Database servers & Integrations with external systems (ERP, MRP, accounting, etc.). - Collaboration & Communication
Proactively collaborate with team members to resolve technical issues, gather product feedback, and maintain productive internal and external customer relationships. - Customisation & Development
Research, specify, develop, and maintain small product customisations and associated updates. Define and document solution requirements and customisations in alignment with customer needs. - Project Support
Deliver support and implementation for small to medium-sized customer projects. Contribute to the implementation phases of larger customer projects as part of a wider team. - Customer Interaction
Create detailed specifications based on customer requirements. Provide training and ongoing support to customers throughout the solution lifecycle.
Education & Experience
Technical background, preferably Computer Engineering or IT field. Experience in technical projects involving software in an industrial environment. Knowledge of Lantek systems would be desirable. Experience working with ERP systems and a solid understanding of the associated business processes. Strong proficiency in Microsoft environments, including Windows, IIS, SQL Server, and the Office/Office 365 suite; Azure knowledge is advantageous. Experience in programming (e.g., C++, C#, HTML, XML) is highly desirable. Familiarity with reporting tools such as Crystal Reports or Stimulsoft. Knowledge of manufacturing processes within the sheet metal working industry is beneficial.
Skills & Abilities
Native English Speaker. Knowledge of Spanish, German, French, or other languages is a plus. Good interpersonal skills. Ability to understand and evaluate customer expectations. Customer-oriented approach. Goal-oriented work within the framework of project implementation. Willingness to travel.
If you want to be part of the future of smart industry, this is your opportunity! At Lantek, we’re waiting for you.
Customer Engineer in Redditch employer: Lantek
Contact Detail:
Lantek Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engineer in Redditch
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Lantek on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since this role involves troubleshooting and software support, be ready to demonstrate your problem-solving abilities with real-world examples.
✨Tip Number 3
Show off your customer service skills! Lantek values a customer-oriented approach, so think of times when you've gone above and beyond to help someone. Share those stories during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Lantek team.
We think you need these skills to ace Customer Engineer in Redditch
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your technical background and any relevant experience in software projects. We want to see how you can bring your skills to the table, especially if you've worked with ERP systems or have programming knowledge.
Tailor Your Application: Don’t just send a generic application! Take the time to customise your CV and cover letter to reflect the specific requirements of the Customer Engineer role. We love seeing candidates who take the initiative to align their experiences with what we’re looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your key points stand out. This will help us quickly understand your qualifications and fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re genuinely interested in joining our team at Lantek!
How to prepare for a job interview at Lantek
✨Know Your Tech
Make sure you brush up on your technical knowledge, especially around software systems and troubleshooting. Familiarise yourself with Lantek's products and how they integrate with ERP systems. Being able to discuss these topics confidently will show that you're ready to dive into the role.
✨Show Off Your Communication Skills
As a Customer Engineer, you'll need to explain complex technical details in simple terms. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few examples of how you've successfully communicated technical information to non-technical users in the past.
✨Demonstrate Your Problem-Solving Ability
Prepare for scenario-based questions where you might need to troubleshoot a hypothetical software issue. Think through your problem-solving process and be ready to walk the interviewer through your thought process step-by-step. This will highlight your analytical skills and customer-oriented approach.
✨Research the Company Culture
Get to know Lantek’s values and culture before the interview. Understanding their commitment to digital transformation and customer support will help you align your answers with what they’re looking for. Plus, it shows genuine interest in the company, which is always a plus!