Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with potential members, conduct tours, and promote wellness services.
- Company: Join Lanserhof at The Arts Club, London's premier longevity facility.
- Benefits: Enjoy a competitive salary, membership incentives, and a modern working environment.
- Why this job: Be part of a passionate team dedicated to health and wellbeing in a luxury setting.
- Qualifications: Outgoing personality, strong communication skills, and previous luxury customer service experience required.
- Other info: Flexible hours and opportunities to build lasting relationships with members.
The predicted salary is between 36000 - 60000 £ per year.
Reports to: Head of Membership
Terms: Full time 40 hours per week
Location: Lanserhof at The Arts Club, 17-18 Dover Street, London
ABOUT US
Lanserhof at The Arts Club will be the ultimate longevity facility in London, enabling both Members of London’s premier private Members club and clients of Lanserhof direct access to some of the world’s foremost medical experts and cutting-edge treatments. The medical facility will be led by Lanserhof’s multi-award-winning team of Doctors and health professionals.
JOB SUMMARY:
You will be a professional and experienced sales person with a passion for health and wellbeing. You must have excellent communication skills both written and verbal and be incredibly organised. Your role will be to showcase our unique facilities and services to prospective members; your passion for wellness will be evident as you describe our range of services and memberships. You will build rapport easily and enjoy developing lasting client relationships in person. You will work closely with and support the Membership Manager in all aspects of their work.
KEY RESPONSIBILITIES:
- Membership: Be the first point of contact with all potential members; responding to initial enquiries in a timely manner, conducting tours and promoting services.
- Ability to promote and sell different membership packages to VIP/HNW individuals/groups and be motivated to achieve targets throughout the year.
- Register all leads/enquiries on the members’ database to track progress to show conversion rate from enquiry to sale of memberships.
- Complete membership administration including setting up membership profiles and updating members notes on Mindbody, Semble and other databases.
- Coordinate with all departments involved in member’s journey.
- Build strong relationships with existing members by responding to queries and meeting with members to understand their requirements and needs; ensuring that service standards are maintained and exceptional service is provided.
- Support and work closely with the Head of Membership on member communication and implementation of rules/membership details and daily operational procedures are adhered to at all times.
- Work with the Head of Membership to complete membership renewals process.
- Attend regular new members introductory meetings with the Arts Club.
- Liaise with other departments to ensure a smooth journey for all members.
- Conduct Club Induction with member to go through operational aspects of the Club.
- Manage members health journey, book inductions and follow up on health journey.
- Assist with planning and running member events and attend membership events to build rapport with members.
- Support the management team in providing information to potential members.
- Be fully conversant of all services offered throughout the business.
- Maintain strict confidentiality of members information at all times.
REQUIREMENTS:
Essential
- Outgoing personality with excellent communication and strong interpersonal skills.
- Strong organisational skills.
- Assertive, articulate and polite.
- Previous luxury customer service experience.
- Good general Education.
- Good timekeeping and prepared to be flexible to meet the needs of the service.
- Good attention to detail and high level of accuracy.
- Ability to work on own initiative as well as part of a team.
- Ability to form good working relations and adaptable to work within a multidisciplinary team.
- Good problem solving skills.
- Ability to remain calm when under pressure.
- IT Literate.
Desirable
- Previous experience working in a luxury private medical or wellness environment.
- Experience dealing with VIPs and HNW individuals.
- Degree educated.
- Experience organising and coordinating events.
- Sales experience.
Benefits
- Competitive Salary and Membership incentive scheme.
- Excellent working environment in a busy modern state of the art medical and gym facility.
- Rewards and Benefits Package with length of service.
Membership & Sales Executive employer: Lanserhof at the Arts Club
Contact Detail:
Lanserhof at the Arts Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership & Sales Executive
✨Tip Number 1
Familiarise yourself with the latest trends in health and wellness. Being knowledgeable about current treatments and services will help you engage effectively with potential members and showcase your passion for the industry.
✨Tip Number 2
Network within the luxury wellness community. Attend events or join online forums where you can meet professionals in the field. Building connections can provide valuable insights and may even lead to referrals.
✨Tip Number 3
Practice your communication skills, especially in a sales context. Role-playing scenarios with friends or colleagues can help you refine your pitch and improve your ability to build rapport with potential members.
✨Tip Number 4
Research Lanserhof at The Arts Club thoroughly. Understanding their unique offerings and values will allow you to tailor your approach when speaking with prospective members, demonstrating your genuine interest in the role.
We think you need these skills to ace Membership & Sales Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and customer service, particularly in luxury environments. Emphasise your communication skills and any previous roles that involved building client relationships.
Craft a Compelling Cover Letter: In your cover letter, express your passion for health and wellbeing. Mention specific aspects of the role that excite you and how your background aligns with the responsibilities outlined in the job description.
Showcase Relevant Experience: When detailing your work history, focus on achievements related to sales targets and customer satisfaction. Use metrics where possible to demonstrate your success in previous roles.
Prepare for Potential Questions: Think about how you would respond to questions regarding your approach to building relationships with clients and handling pressure. Be ready to discuss your strategies for promoting services and managing member communications.
How to prepare for a job interview at Lanserhof at the Arts Club
✨Show Your Passion for Health and Wellbeing
Make sure to express your enthusiasm for health and wellness during the interview. Share personal experiences or stories that highlight your commitment to a healthy lifestyle, as this will resonate with the values of Lanserhof at The Arts Club.
✨Demonstrate Excellent Communication Skills
Since the role requires strong communication abilities, practice articulating your thoughts clearly and confidently. Prepare to discuss how you've successfully built relationships in previous roles, especially with VIPs or high-net-worth individuals.
✨Be Organised and Detail-Oriented
Prepare for questions that assess your organisational skills. You might be asked about how you manage multiple tasks or keep track of member information. Bring examples of how you've maintained accuracy and attention to detail in past positions.
✨Familiarise Yourself with Membership Packages
Research the different membership packages offered by Lanserhof and be ready to discuss them. Understanding the unique selling points of each package will help you demonstrate your ability to promote and sell effectively during the interview.
