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For Companies At a Glance
- Tasks: Showcase our wellness facilities and build lasting relationships with potential members.
- Company: Join Lanserhof at The Arts Club, London's premier private members club and medical clinic.
- Benefits: Enjoy a vibrant work environment with opportunities for personal growth and wellness perks.
- Why this job: Be part of a passionate team dedicated to health and wellbeing in a luxury setting.
- Qualifications: Outgoing personality, luxury customer service experience, and a degree are essential.
- Other info: Flexible hours and the chance to work closely with top medical professionals.
The predicted salary is between 36000 - 60000 £ per year.
Location: Lanserhof at The Arts Club, 17-18 Dover Street, London
ABOUT US
Lanserhof at The Arts Club is the ultimate Private Members Club and Medical Clinic longevity facility in London, enabling both Members of Club and clients of the Medical Clinic direct access to some of the world’s foremost medical experts and cutting-edge treatments. The medical facility is led by Lanserhof's multi-award-winning team of Doctors and health professionals.
JOB SUMMARY:
You will be an experienced sales professional with a personal passion for health and wellbeing. Your role will be to showcase our unique facilities and services to prospective members; your passion for wellness will be evident as you describe our range of services and memberships. You will build rapport easily and enjoy developing lasting member relationships in person. You will work closely with and support the Membership Manager in all aspects of their work.
KEY RESPONSIBILITIES:
- Be the first point of contact with all potential members; responding to initial enquiries in a timely manner, conducting tours and promoting services.
- Ability to promote different membership packages to VIP/HNW individuals/groups and be motivated to achieve targets throughout the year.
- Register all leads/enquiries on the members’ database to track progress to show conversion rate from enquiry to sale of memberships.
- Complete membership administration including setting up membership profiles and updating members notes on Mindbody, Semble and other databases.
- Coordinate with all departments involved in member’s journey.
- Build strong relationships with existing members by responding to queries and meeting with members to understand their requirements and needs; ensuring that service standards are maintained and exceptional service is provided.
- Support and work closely with the Membership Manager on member communication and implementation of rules/membership details and daily operational procedures are adhered to at all times.
- Conduct Club Induction with member to go through operational aspects of the Club.
- Assist the Membership Manager with planning and running member events and attend membership events to build rapport with members.
REQUIREMENTS:
- Outgoing personality with excellent communication and strong interpersonal skills.
- Assertive, articulate and polite.
- Previous luxury customer service experience.
- Good timekeeping and prepared to be flexible to meet the needs of the service.
- Good attention to detail and high level of accuracy.
- Ability to work on own initiative as well as part of a team.
- Ability to form good working relations and adaptable to work within a multidisciplinary team.
- Ability to remain calm when under pressure.
- Previous experience working in a luxury private medical or wellness environment.
- Experience dealing with VIPs and HNW individuals.
- Degree educated.
- Experience organising and coordinating events.
Seniority Level: Mid-Senior level
Employment Type: Full-time
Industries: Wellness and Fitness Services
Membership & Sales Executive employer: Lanserhof at the Arts Club
Contact Detail:
Lanserhof at the Arts Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership & Sales Executive
✨Tip Number 1
Familiarise yourself with the latest trends in health and wellness. Being knowledgeable about current treatments and services will help you engage effectively with potential members and showcase your passion for the industry.
✨Tip Number 2
Network within the wellness community in London. Attend events or workshops related to health and wellbeing to meet potential clients and industry professionals, which can give you an edge when discussing membership opportunities.
✨Tip Number 3
Practice your communication skills by role-playing sales scenarios with friends or colleagues. This will help you build confidence in presenting membership packages and addressing the needs of VIP and HNW individuals.
✨Tip Number 4
Research Lanserhof at The Arts Club thoroughly. Understanding their unique offerings and values will allow you to tailor your approach when speaking with potential members, making your pitch more compelling.
We think you need these skills to ace Membership & Sales Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in sales, particularly within the wellness or luxury sectors. Emphasise any relevant achievements and skills that align with the role of Membership & Sales Executive.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for health and wellbeing. Mention specific experiences that demonstrate your ability to build relationships and promote services effectively.
Highlight Relevant Experience: In your application, focus on your previous roles that involved customer service, especially in luxury environments. Detail your experience with VIP clients and how you successfully managed their needs.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your application reflects your interpersonal skills. Use clear and articulate language, and consider including examples of how you've effectively communicated with clients in the past.
How to prepare for a job interview at Lanserhof at the Arts Club
✨Show Your Passion for Health and Wellbeing
Make sure to express your genuine interest in health and wellness during the interview. Share personal experiences or stories that highlight your commitment to a healthy lifestyle, as this will resonate with the values of Lanserhof at The Arts Club.
✨Demonstrate Your Sales Skills
Prepare to discuss your previous sales experience, particularly in luxury environments. Be ready to provide examples of how you've successfully promoted products or services, especially to high-net-worth individuals, and how you achieved your sales targets.
✨Build Rapport with Interviewers
Since the role involves building relationships with members, practice your interpersonal skills during the interview. Engage with your interviewers, ask questions, and show that you can connect easily with others, which is crucial for this position.
✨Familiarise Yourself with the Club's Services
Research the unique facilities and services offered by Lanserhof at The Arts Club. Being knowledgeable about their offerings will allow you to speak confidently about how you can promote memberships and enhance the member experience.
