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For Companies At a Glance
- Tasks: Guide clients through the claims process and provide exceptional customer service.
- Company: Join Lansdown Insurance Brokers, part of the Benefact Group, a charity-owned company.
- Benefits: 28 days leave, bonus scheme, health benefits, and support for professional qualifications.
- Why this job: Make a difference in people's lives while building a rewarding career in insurance.
- Qualifications: Understanding of insurance, excellent communication skills, and a positive attitude.
- Other info: Be part of a diverse team committed to kindness and community impact.
The predicted salary is between 28800 - 48000 £ per year.
Salary: Dependent on experience
Working hours: 35 hours per week, Monday to Friday
Duration: Permanent
Location: Cheltenham
About The Role
Lansdown Insurance Brokers, who are proudly part of Benefact Group, are looking for a Claims Executive to join our Cheltenham office. Within this role you will be working in the Claims Department as an intermediary between policyholders and insurance companies by helping to deliver exceptional customer claims service experience. Your role will focus on advising clients, obtaining and reviewing all claim documentation.
Why join us?
Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK’s 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group — where all profits go to charity and good causes.
What You’ll Be Doing
- Servicing a variety of clients under different classes of business to guide and advise them on policy cover and claims process, to ensure claims department provides a quality service to its customers
- Checking insurance cover and policy dates before providing policy/claim advice or reviewing new claims
- Acknowledging all new claims to both clients and insurers and keep clients informed, and ensure best outcome on each claim
- Liaising with Clients, Insurers, Property Managers, Agents, Loss Adjusters to support the effective management of claims
- Providing input underwriters claims experience when requested
What you’ll need to have
- General understanding of Personal and Commercial Insurance
- Excellent communication both written and verbal (able to listen and understand information presented by claimants)
- Interpretation and understanding of key terms and phrases used in insurance-related documents
- Knowledge of administrative and clerical procedures, arrange actions that have been undertaken in the claims process
- A proven ability to deliver exceptional customer service
What makes you stand out
- A conscientious, positive, and enthusiastic approach to work, maintaining good working relationships with colleagues and clients
- Certificate in Insurance
What we offer
- 28 days annual leave plus bank holidays
- Your birthday off
- Group Personal Pension
- Bonus scheme
- A holiday buy scheme
- An array of health and wellbeing benefits, company cash plan, income protection and life assurance
- Enhanced sick pay and parental leave
- Support and funding toward study and professional qualifications
- Paid time off for volunteering
Hear from the hiring manager
“We’re seeking an experienced Claims Executive to join our growing business and work with our friendly and experienced claims team. As an Insurance Claim Specialist within our Team, you will support us in delivering excellent claim journeys to our clients. If you’re seeking an opportunity to further your career in the insurance Claims world, we’d love to hear from you.”
About Us
Lansdown Insurance Brokers is an established property insurance broker with over 60 years’ experience of offering specialist products and advice for landlord, business and personal lines insurance. In 2014 we were purchased by SEIB Insurance Brokers and are now proudly part of the Benefact Group. Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size. We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better. At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone. If you need any additional support during the recruitment process, then please let us know.
Claims Executive in Cheltenham employer: Lansdown Insurance Brokers
Contact Detail:
Lansdown Insurance Brokers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Executive in Cheltenham
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work at Lansdown Insurance Brokers or similar companies. A friendly chat can sometimes lead to job opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by researching common claims scenarios and how you would handle them. Show us that you understand the claims process inside out and can provide exceptional customer service.
✨Tip Number 3
Practice your communication skills! Since this role requires excellent verbal and written communication, consider doing mock interviews with friends or family to refine your approach and boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team at Lansdown Insurance Brokers.
We think you need these skills to ace Claims Executive in Cheltenham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Claims Executive role. Highlight your relevant experience in insurance and customer service, and show us how you can contribute to our team.
Show Off Your Communication Skills: Since excellent communication is key in this role, use clear and concise language in your application. We want to see how well you can express your thoughts and ideas, so don’t hold back!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who’s conscientious and enthusiastic, so share your passion for the insurance industry and how you can make a difference with us.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. We can’t wait to hear from you!
How to prepare for a job interview at Lansdown Insurance Brokers
✨Know Your Stuff
Make sure you brush up on your knowledge of personal and commercial insurance. Understand key terms and phrases used in insurance documents, as this will help you communicate effectively during the interview.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your ability to deliver exceptional customer service. Think of specific situations where you went above and beyond for a client, as this is crucial for a Claims Executive role.
✨Practice Active Listening
During the interview, demonstrate your excellent communication skills by actively listening to the interviewer. This shows that you can understand and interpret information, which is vital when dealing with clients and insurers.
✨Be Enthusiastic and Positive
Exude a conscientious and positive attitude throughout the interview. Employers love candidates who are enthusiastic about their work and can maintain good relationships with colleagues and clients.
