At a Glance
- Tasks: Lead the customer service team and ensure exceptional experiences for all customers.
- Company: Well-established business known for outstanding products and services.
- Benefits: Competitive salary, pension, employee discounts, and a supportive team environment.
- Other info: Stable full-time role with opportunities for professional growth.
- Why this job: Join a growing company and make a real difference in customer satisfaction.
- Qualifications: 5 years in customer service, strong communication, and organisational skills.
The predicted salary is between 30000 - 35000 £ per year.
About the Opportunity
We’re partnering with a well-established and growing business that prides itself on delivering exceptional products and services to its customers. Due to continued growth, they are looking to appoint an experienced Customer Service Manager to lead the customer service function, oversee operational processes, and ensure an outstanding experience across all customer interactions. This is an excellent opportunity for an organised, proactive professional who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering exceptional customer service while working collaboratively with both internal teams and external stakeholders.
Key Responsibilities
- Process work instructions and job sheets accurately
- Liaise with customers, suppliers, and site teams to resolve remedial issues efficiently
- Order parts and materials in line with work instructions
- Raise purchase and sales orders using accounting software
- Communicate with housebuilder management teams regarding lead times and updates
- Schedule installation of parts and coordinate timelines
- Update online portals and systems with progress reports
- Input remedial orders and snagging reports
- Handle incoming calls and enquiries across all areas of the business
- Deliver consistently high standards of customer service and brand representation
Skills & Experience
- Minimum 5 years’ experience within a customer service or coordination role
- Strong administrative and organisational skills
- Ability to prioritise workload and manage multiple tasks
- Excellent communication and interpersonal skills
- Confident using Microsoft Office (Word, Excel, Outlook)
- Comfortable working with portals, systems, and accounting software
- GCSE (or equivalent) in English
What’s on Offer
- Salary £30,000–£35,000 DOE
- Full-time, stable role
- Company pension
- On-site parking
- Employee discounts
- Company events
- Sick pay
- Supportive, close-knit team environment
Interested? Apply today with your CV to be considered for this opportunity.
Customer Service Manager in Milton employer: Lanova Recruitment
Join a well-established and growing business in Ayrshire that values exceptional customer service and offers a supportive, close-knit team environment. With competitive salaries, employee discounts, and opportunities for professional growth, this role as a Customer Service Manager provides a chance to thrive in a fast-paced setting while making a meaningful impact on customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Manager in Milton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lanova Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lanova Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Manager in Milton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lanova Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Lanova Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lanova Recruitment!
How to prepare for a job interview at Lanova Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
