At a Glance
- Tasks: Be the go-to person for customers, resolving queries and ensuring a top-notch after-sales experience.
- Company: Join a supportive and growing team in a stable business environment.
- Benefits: Enjoy a competitive salary, Monday to Friday hours, and long-term career progression.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Make a real difference by building relationships and providing excellent customer service.
- Qualifications: Experience in customer service or administration with strong communication skills.
The predicted salary is between 25500 - 25500 € per year.
Location: Hinckley
Salary: £25,500
Hours:
- Monday: 9:00am – 6:00pm
- Tuesday – Friday: 10:00am – 6:00pm
The Opportunity
We are currently recruiting for an After Sales Advisor to join a busy and growing team. This is a fantastic opportunity for someone with strong customer service and administration experience who enjoys building relationships with customers and providing a high level of support throughout the customer journey.
The successful candidate will play a key role in managing customer enquiries, resolving issues efficiently, and ensuring customers receive an excellent after-sales experience.
Key Responsibilities
- Acting as the main point of contact for customers following their purchase
- Handling inbound calls, emails, and customer enquiries professionally and efficiently
- Managing customer accounts and updating internal systems accurately
- Resolving customer queries and complaints in a timely manner
- Liaising with internal departments to ensure smooth customer outcomes
- Building strong relationships with customers and maintaining high service standards
- Supporting with general administration and after-sales processes
- Ensuring all communication is handled in a professional and customer-focused manner
What We’re Looking For
- Previous experience within customer service, after sales, account management, or administration
- Strong communication skills both over the phone and via email
- Organised with good attention to detail
- Comfortable working in a fast-paced environment
- Ability to problem solve and manage customer expectations
- Confident using internal systems and Microsoft Office
- A positive and professional attitude
What’s on Offer
- Salary of £25,500
- Monday to Friday working hours
- Supportive and friendly team environment
- Long-term career progression opportunities
- Stable and growing business environment
If you are someone who enjoys delivering excellent customer service and wants to be part of a supportive and growing business, we would love to hear from you. Apply now to find out more about this opportunity.
Customer Service Advisor in Leicester employer: Lanova Recruitment
Join our dynamic team in Hinckley as a Customer Service Advisor, where you'll thrive in a supportive and friendly environment that values your contributions. With a competitive salary of £25,500 and Monday to Friday working hours, we offer long-term career progression opportunities within a stable and growing business. If you are passionate about delivering exceptional customer service and building lasting relationships, this is the perfect place for you to grow and succeed.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Leicester
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone in the company. A personal connection can really help your application stand out.
✨Tip Number 2
Prepare for the interview by researching the company and its values. We want you to show that you’re not just another candidate; you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice common customer service scenarios. Think about how you would handle tricky situations or complaints. This will help you feel more confident and ready to impress during the interview.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows that you’re keen on the role. Plus, it keeps you on their radar!
We think you need these skills to ace Customer Service Advisor in Leicester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your customer service experience. We want to see how your skills match the role of After Sales Advisor, so don’t hold back on showcasing your strengths!
Show Off Your Communication Skills:Since strong communication is key for this role, use clear and concise language in your application. We love a good story, so feel free to share examples of how you've successfully handled customer queries or complaints.
Be Organised and Detail-Oriented:We appreciate candidates who pay attention to detail. Double-check your application for any typos or errors before hitting send. A well-organised application reflects your ability to manage customer accounts effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. Plus, it’s super easy!
How to prepare for a job interview at Lanova Recruitment
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you've handled customer queries in the past and share specific examples of how you resolved issues. This will show that you understand the importance of providing excellent after-sales support.
✨Showcase Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. You might want to prepare answers to common questions about handling difficult customers or managing complaints. Remember, it's not just what you say, but how you say it!
✨Demonstrate Your Organisational Skills
Be prepared to talk about how you stay organised in a fast-paced environment. Share tools or methods you use to manage your time and tasks effectively. This will highlight your ability to handle multiple customer enquiries without compromising on service quality.
✨Research the Company Culture
Take some time to learn about the company’s values and culture. During the interview, you can mention how your personal values align with theirs. This shows that you're not just looking for any job, but that you're genuinely interested in being part of their team.
