At a Glance
- Tasks: Support customers post-purchase and resolve their queries with a smile.
- Company: Join a stable and growing business with a friendly team atmosphere.
- Benefits: Earn £25,500 with Monday to Friday hours and career progression opportunities.
- Other info: Enjoy a fast-paced environment where your problem-solving skills shine.
- Why this job: Be the hero for customers, ensuring they have an amazing after-sales experience.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 25500 - 25500 € per year.
Location: Hinckley
Salary: £25,500
Hours: Monday: 9:00am – 6:00pm, Tuesday – Friday: 10:00am – 6:00pm
The Opportunity
We are currently recruiting for an After Sales Advisor to join a busy and growing team. This is a fantastic opportunity for someone with strong customer service and administration experience who enjoys building relationships with customers and providing a high level of support throughout the customer journey. The successful candidate will play a key role in managing customer enquiries, resolving issues efficiently, and ensuring customers receive an excellent after-sales experience.
Key Responsibilities
- Acting as the main point of contact for customers following their purchase
- Handling inbound calls, emails, and customer enquiries professionally and efficiently
- Managing customer accounts and updating internal systems accurately
- Resolving customer queries and complaints in a timely manner
- Liaising with internal departments to ensure smooth customer outcomes
- Building strong relationships with customers and maintaining high service standards
- Supporting with general administration and after-sales processes
- Ensuring all communication is handled in a professional and customer-focused manner
What We’re Looking For
- Previous experience within customer service, after sales, account management, or administration
- Strong communication skills both over the phone and via email
- Organised with good attention to detail
- Comfortable working in a fast-paced environment
- Ability to problem solve and manage customer expectations
- Confident using internal systems and Microsoft Office
- A positive and professional attitude
What’s on Offer
- Salary of £25,500
- Monday to Friday working hours
- Supportive and friendly team environment
- Long-term career progression opportunities
- Stable and growing business environment
If you are someone who enjoys delivering excellent customer service and wants to be part of a supportive and growing business, we would love to hear from you. Apply now to find out more about this opportunity.
Customer Service Advisor in Hinckley employer: Lanova Recruitment
Join our dynamic team in Hinckley as a Customer Service Advisor, where you'll thrive in a supportive and friendly environment that values your contributions. With a competitive salary of £25,500 and opportunities for long-term career progression, we are committed to fostering employee growth and ensuring a rewarding work experience. Be part of a stable and growing business that prioritises excellent customer service and relationship building.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Hinckley
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and what they stand for will help you connect with them and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, try role-playing common customer scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows that you're engaged and eager to learn more about the role and the company culture, which can really impress the hiring team.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression and keeping you top of mind for the hiring team.
We think you need these skills to ace Customer Service Advisor in Hinckley
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the After Sales Advisor role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills:Since strong communication is key for this role, use clear and concise language in your application. Whether it’s through your CV or cover letter, let us know how you’ve effectively communicated with customers in the past.
Be Professional and Personable:We’re looking for someone who can build relationships with customers, so let your personality shine through! Use a friendly tone while maintaining professionalism in your written application to show us you’re the right fit.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Lanova Recruitment
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and experiences. Think of specific examples where you've gone above and beyond for a customer, as this will show your potential employer that you can handle the role of After Sales Advisor with ease.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and administration. This could include scenarios about resolving complaints or managing customer expectations. The more you practice, the more confident you'll feel during the actual interview.
✨Show Off Your Organisational Skills
Since the job requires good attention to detail and organisation, be prepared to discuss how you manage your time and tasks. Bring examples of how you've successfully handled multiple customer enquiries or administrative duties in a fast-paced environment.
✨Be Professional and Personable
Remember, you're applying for a role that involves building relationships with customers. During the interview, maintain a positive attitude and be personable. Show that you can communicate effectively both over the phone and via email, as this is crucial for the After Sales Advisor position.
