At a Glance
- Tasks: Assist customers via phone and email, providing guidance and support.
- Company: A growing organisation with a friendly and supportive team in Glasgow.
- Benefits: Competitive salary, monthly bonuses, hybrid working, and career progression.
- Other info: Structured training and a positive, team-focused culture.
- Why this job: Make a real difference by helping people and solving their problems.
- Qualifications: Experience in customer service and excellent communication skills.
The predicted salary is between 21500 - 23500 € per year.
Salary: £25,000 – £27,000 + monthly bonus
Lanova Recruitment is delighted to be supporting a growing organisation in the search for a Customer Service Advisor to join their friendly and supportive team based in Glasgow City Centre. This opportunity would suit someone who genuinely enjoys helping people, solving problems, and delivering a high standard of service within a fast-paced environment.
What you’ll be doing
- As the first point of contact, you’ll handle customer enquiries via phone and email, providing clear and supportive guidance around accounts and payment arrangements.
- You’ll manage a variety of situations, including customers experiencing changes in personal circumstances, ensuring every interaction is handled with empathy and professionalism.
Key Responsibilities
- Handling inbound customer enquiries across phone and email
- Providing guidance on accounts, payments, and available options
- Supporting customers through changes in their circumstances
- Resolving queries efficiently and professionally
- Updating internal systems accurately
- Collaborating with colleagues to achieve the best outcomes
- Maintaining consistently high standards of customer care
What We’re Looking For
- Previous experience in a customer service role
- Excellent written and verbal communication skills
- Strong organisational skills and attention to detail
- A calm, empathetic and professional approach
- Ability to manage workload in a busy environment
- Positive attitude and team-focused mindset
Why Apply?
- Join a stable and growing organisation
- Hybrid working model
- Supportive and collaborative team culture
- Structured training and ongoing development
- Genuine long-term career progression
Interested? Apply now or message me directly for a confidential discussion.
Customer Service Advisor employer: Lanova Recruitment
Join a dynamic and supportive team in the heart of Glasgow City Centre, where your passion for helping others will be valued and rewarded. With a hybrid working model, structured training, and genuine opportunities for career progression, this growing organisation fosters a collaborative culture that prioritises employee well-being and development. If you thrive in a fast-paced environment and are eager to make a difference, this is the perfect place for you.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling tricky questions during the interview.
✨Tip Number 3
Show off your soft skills! In customer service, empathy and communication are key. Be ready to share examples of how you've helped customers in the past and how you handled challenging situations.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your previous experience in customer service and how it aligns with the responsibilities mentioned in the job description.
Showcase Your Communication Skills:Since excellent written communication is key, ensure your application is clear and free of errors. Use a friendly tone that reflects your personality while maintaining professionalism.
Emphasise Empathy and Problem-Solving:In your application, share examples of how you've handled challenging customer situations with empathy and professionalism. This will show us that you can manage the variety of situations we deal with.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Lanova Recruitment
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Practice Empathy
As a Customer Service Advisor, empathy is key. Prepare for scenarios where you might need to handle sensitive customer situations. Think about how you would respond to someone facing difficulties and practice articulating those responses clearly and compassionately.
✨Showcase Your Communication Skills
Since you'll be handling enquiries via phone and email, it's crucial to demonstrate your communication skills during the interview. Practice answering common interview questions out loud, focusing on clarity and professionalism. Remember, how you convey your message is just as important as what you say.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
