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- Tasks: Oversee customer service, coordinate installations, and resolve issues efficiently.
- Company: Family-run business with over 40 years of success in home improvement.
- Benefits: Competitive salary, pension, employee discounts, and company events.
- Why this job: Join a supportive team and make a real difference in customer experiences.
- Qualifications: 5+ years in customer service, strong organisational skills, and excellent communication.
- Other info: Stable full-time role with opportunities for growth in a close-knit environment.
The predicted salary is between 25000 - 35000 £ per year.
We’re partnering with a well-established, family-run business with over four decades of success delivering high-quality home improvement solutions to private clients and leading national house builders. Due to continued growth and increasing demand, they are now looking to appoint an experienced Customer Service Manager to oversee remedial works, coordinate installations, and ensure exceptional service standards across all customer and supplier interactions. This is a fantastic opportunity for an organised, proactive professional who enjoys problem-solving, working with multiple stakeholders, and delivering a seamless customer experience.
Key Responsibilities
- Process work instructions and job sheets accurately
- Liaise with customers, suppliers, and site teams to resolve remedial issues efficiently
- Order parts and materials in line with work instructions
- Raise purchase and sales orders using accounting software
- Communicate with housebuilder management teams regarding lead times and updates
- Schedule installation of parts and coordinate timelines
- Update online portals and systems with progress reports
- Input remedial orders and snagging reports
- Handle incoming calls and enquiries across all areas of the business
- Deliver consistently high standards of customer service and brand representation
Skills & Experience
- Minimum 5 years experience within a customer service or coordination role
- Strong administrative and organisational skills
- Ability to prioritise workload and manage multiple tasks
- Excellent communication and interpersonal skills
- Confident using Microsoft Office (Word, Excel, Outlook)
- Comfortable working with portals, systems, and accounting software
- GCSE (or equivalent) in English
What’s on Offer
- Salary £30,000–£40,000 DOE
- Full-time, stable role
- Company pension
- On-site parking
- Employee discounts
- Company events
- Sick pay
- Supportive, close-knit team environment
Interested? Apply today with your CV to be considered for this opportunity.
Customer Service Manager in Ayr employer: Lanova Recruitment
Contact Detail:
Lanova Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager in Ayr
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Service Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and think about how your experience aligns with their needs. Be ready to share specific examples of how you've delivered exceptional customer service in the past.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows you're serious about joining our fantastic team!
We think you need these skills to ace Customer Service Manager in Ayr
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant coordination roles you've had. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service Manager role. Share specific examples of how you've solved problems or improved customer experiences in the past. We love a good story!
Show Off Your Communication Skills: Since this role involves liaising with various stakeholders, make sure your written application showcases your excellent communication skills. Keep it clear, concise, and professional. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Lanova Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Problem-Solving Skills
As a Customer Service Manager, you'll need to demonstrate your ability to handle issues efficiently. Prepare specific examples from your past experience where you've successfully resolved customer complaints or streamlined processes. This will highlight your proactive approach and problem-solving capabilities.
✨Master the Art of Communication
Excellent communication is key in this role. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to refine your responses. Remember, it's not just about what you say, but how you say it!
✨Prepare Questions for Them
Interviews are a two-way street. Prepare thoughtful questions to ask the interviewer about the company culture, team dynamics, and expectations for the role. This shows that you're engaged and serious about finding the right fit for both you and the company.
