Account Manager

Are you passionate about the language industry and technology? Would you like to become the trusted advisor for your customers and see how you contribute to their success? Are you driven by strong team spirit, international work environment, flat hierarchies and plenty of chances to bring in your strengths and ideas? Are you curious, trustworthy, caring and ambitious? Yes? You should definitely read on!

The role you’ll play

We are looking for an Account Manager to join our Account Management team in London. You will be the portfolio owner of customers from a big variety of industries and as such you will have the full overview of your customers and of their budget. Together with an allocated subject matter expert, you must understand the customer’s organization and thus provide added value to the customer. You are also expected to work closely together with our team of Localisation Project Managers, this in order to optimize processes and improve customer satisfaction. You plan and orchestrate customer business reviews. You will drive and participate in contract negotiations, both in cooperation with the subject matter expert and the Director of Account Management. You will advise customers on our products and services and you will also be the customer’s go-to-person in relation to invoicing and pricing.

The team you’ll be a part of

You will be part of a team of Account Managers located in London. You will report to the Director of Account Management, UK. The team fosters a positive working atmosphere in a company with a strong focus on growth and personal development.

If you want to make a difference, make it with us by…

• Sustaining account growth and profitability within the allocated account area
• Building strong relationships with customers and identifying new possibilities for growing your portfolio focusing on customer outcome and experience as well as LW KPIs with support from account planning tools and reports
• Conduct regular check-in and reviews, to secure strong relationships
• Identify and drive Up- and Cross sell opportunities
• Develop strategic account plans.
• Negotiate contract renewals and expansion
• Developing and maintaining high levels of customer engagement and satisfaction
• Maximizing product usage through product adoption activities, e.g., online trainings and tool demos
• Ensuring customers’ quality expectations are met within the allocated customer area
• Being the voice of the customer towards internal stakeholders
• Embracing the Account Management mindset to become a trusted advisor
• Applying sales methodologies (like MEDDICC) to increase revenue and negotiate deals more effectively

In one year, you’ll know you were successful if…

• You have obtained an overview of your customer and know their organization inside out
• You know your customers’ workflow and their need for our services
• You are able to see and generate growth within your customer portfolio by advocating LanguageWire’s products and services
• You are able to lead your portfolio and meet the required KPIs

Desired experience and competencies

What does it take to work for LanguageWire? What you’ll need to bring:

• 3+ years of experience within Account Management roles
• Experience in commercial planning and execution of customer-oriented activities to deliver on targets
• An interest in technology and technical skills
• Knowledge of how to maintain and develop relationships with new stakeholders from existing customers
• Experience in monitoring and reporting health performance indicators in a structured way
• The ability to develop and present best-fit solutions for your customers while taking into account continuous improvements in efficiency and automation of workflows
• Professional fluency in English language skills (spoken and written)
• The ability to work proactively and independently while a passion to be a part of a team

This will make you stand out:

• Experience in the Language Service Provider industry
• An interest in technology (especially in AI, MT and CAT tools) and technical skills
• Eagerness to obtain results
• A structured, analytical and proactive work approach, and problem-solving skills
• A positive attitude and the ability to bring energy to the team
• The ability to work well under pressure and in a customer-facing environment

Your colleagues say you:

• are a strong, actionable communicator and a very good listener
• are passionate about building strong relationships
• are not afraid of a good challenge
• can be firm on project deliverables when you need to be
• are inquisitive, curious, trustworthy and caring

Our perks

• Enjoy flat hierarchies, responsibility and freedom, direct feedback, and room to stand up for your own ideas
• Internal development opportunities, ongoing support from your People Partner, and an inclusive and fun company culture
• International company with over 300 employees. Offices in Copenhagen, Aarhus, Stockholm, Varberg, London, Leuven, Lille, Paris, Munich, Hamburg, Kiev, Gdansk, Atlanta, Finland and Valencia
• We have a hybrid work model called FlexiWire. We offer weekly flexibility, working three days in the office and two days from home. Together with your team, you can coordinate which days to collaborate in the office.
• We take care of our people and initiate many social get-togethers from Friday Bars to Summer or Christmas parties. We have fun!
• 9 great colleagues in the London office with a commercial mindset
• An office located in Shoreditch, a trendy part of London with great restaurants and hang-out spots, just 15 minutes from Old Street tube station
• An amazing culture and office vibe in a co-working space
• Joint Monday breakfast

About LanguageWire

At LanguageWire, we want to wire the world together with language. Why? Because we want to help people & businesses simplify communication. We are fueled by the most advanced technology (AI) and our goal is to make customers' lives easier by simplifying their communication with any audience across the globe.

Our values drive our behaviour:

• We are curious.
• We are trustworthy.
• We are caring.
• We are ambitious.

At LanguageWire, we are curious and intrigued by what we don’t understand. We believe relationships are based on honesty and responsibility, and being trustworthy reinforces an open, humble, and honest way of communicating. We are caring and respect each other personally and professionally. We encourage authentic collaboration, invite feedback and a positive social environment. Our desire to learn, build, and share knowledge is a natural part of our corporate culture.

Working at LanguageWire — why we like it:

“I see how we are truly living our purpose. On a daily basis, all LanguageWire employees play a crucial part in enabling our customers' communication needs. We are not just delivering language services, but we help our customers reach their global audience. It’s this purpose that sparks our ambition to continuously improve our customers' experience.” (Tessa, Senior Account Manager, Leuven)

Yes, to diversity, equity & inclusion

In LanguageWire, we believe diversity in gender, age, background, and culture is essential for our growth. Therefore, we are committed to creating a culture that incorporates diverse perspectives and expertise in our everyday work. LanguageWire’s recruitment process is designed to be transparent and fair for all candidates. We encourage candidates of all backgrounds to apply, and we ensure that candidates are provided with an equal opportunity to demonstrate their competencies and skills.

Want to know more? We can’t wait to meet you! So, why wait 'til tomorrow? Apply today! If you want to know more about LanguageWire, we encourage you to visit our website!