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- Tasks: Provide top-notch customer service via phone, email, and chat.
- Company: Join a dynamic international team with offices in Daventry and Basildon.
- Benefits: Enjoy hybrid work, private healthcare, and generous holiday allowance.
- Why this job: Be part of a friendly, multilingual team and grow your career!
- Qualifications: Fluent in Norwegian and English; previous customer service experience required.
- Other info: Must commute to the office twice a week.
The predicted salary is between 24000 - 36000 £ per year.
If you are a Norwegian speaker, apply below for this exciting new role! On behalf of an international client we are looking for a Norwegian speaking Customer Service Representative to join their new team. The client has offices in Daventry and Basildon and it is required that you can commute to either of these offices on a hybrid basis, 2 days per week. In this role you will be providing an outstanding customer experience and will aim to resolve customers’ queries at first point of contact.
Your responsibilities will include:
- Handling inbound customer enquiries across various channels, including telephone, email and chat
- Taking ownership of an issue and following it through to a solution where the customer is satisfied
- Escalating enquiries to senior colleagues when appropriate
- Identifying opportunities to improve the customer experience
About you:
The ideal candidate will be a reliable, customer-oriented individual who has a positive can-do attitude with excellent Norwegian language skills. For this role it is important that you are able to handle enquiries for customers and can stay calm in challenging situations. You will be required to work from the Daventry or Basildon office twice per week and is where you will be part of a friendly, multilingual team. The company provides excellent training and provides opportunities for career progression with an excellent benefits package that includes private healthcare and a generous holiday allowance.
Profile:
- Required to be fluent in Norwegian and English, both written and spoken
- Previous experience as a Customer Service Representative, Customer Service Advisor, Client Service Executive, Customer Support Specialist or Customer Care Coordinator
- Able to demonstrate patience and compassion to customers
- Have the ability to remain calm and professional in difficult and challenging situations
- Excellent listening and communication skills
- Team player who enjoys interacting with people
- Able to commute to Daventry or Dunton
Norwegian speaking Customer Service Representative employer: Languagematters
Contact Detail:
Languagematters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Norwegian speaking Customer Service Representative
✨Tip Number 1
Make sure to highlight your Norwegian language skills during the interview. Since this role requires fluency in both Norwegian and English, be prepared to demonstrate your proficiency in both languages through conversation.
✨Tip Number 2
Familiarize yourself with common customer service scenarios and how to handle them effectively. Being able to discuss specific examples of how you've resolved customer issues in the past will show that you have the experience needed for this role.
✨Tip Number 3
Research the company and its values. Understanding their approach to customer service and how they prioritize customer satisfaction will help you align your answers with what they are looking for in a candidate.
✨Tip Number 4
Prepare to discuss your ability to work in a team and handle challenging situations. Share examples that showcase your patience, compassion, and professionalism when dealing with difficult customers.
We think you need these skills to ace Norwegian speaking Customer Service Representative
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasize your fluency in Norwegian and English in your CV and cover letter. Provide specific examples of how you've used these language skills in previous customer service roles.
Showcase Customer Service Experience: Detail your previous experience as a Customer Service Representative or similar roles. Use bullet points to outline your responsibilities and achievements, focusing on how you resolved customer queries effectively.
Demonstrate Problem-Solving Abilities: In your application, include examples of challenging situations you've faced in customer service and how you handled them. This will show your ability to remain calm and professional under pressure.
Tailor Your Application: Customize your CV and cover letter to align with the job description. Mention your positive attitude, teamwork skills, and willingness to commute to either Daventry or Basildon, as these are key aspects of the role.
How to prepare for a job interview at Languagematters
✨Showcase Your Language Skills
Since this role requires excellent Norwegian language skills, be prepared to demonstrate your fluency during the interview. You might be asked to answer questions or engage in a conversation in Norwegian, so practice speaking and writing in the language beforehand.
✨Highlight Customer Service Experience
Make sure to discuss your previous experience in customer service roles. Share specific examples of how you handled customer inquiries, resolved issues, and maintained a positive attitude, especially in challenging situations.
✨Demonstrate Problem-Solving Skills
Prepare to discuss how you take ownership of customer issues and follow them through to resolution. Think of examples where you successfully identified problems and implemented solutions that improved the customer experience.
✨Emphasize Teamwork and Communication
As a team player, it's important to show that you enjoy working with others. Be ready to talk about how you collaborate with colleagues and communicate effectively, both in person and through various channels like email and chat.
