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For Companies At a Glance
- Tasks: Interpret conversations between English speakers and those with limited English proficiency over the phone.
- Company: Join LanguageLine Solutions, a leader in language access, making a difference daily.
- Benefits: Enjoy remote work flexibility and the chance to impact lives positively.
- Why this job: Be part of a diverse team, enhancing communication and cultural understanding.
- Qualifications: Fluent in English and French, with strong interpreting skills and cultural knowledge.
- Other info: Ideal for students or recent graduates looking for meaningful freelance work.
Exciting career opportunities in the language access industry are waiting for you at LanguageLine Solutions. Whether you work in the corporate office, in one of our satellite offices, at our Interpreting Call Centers, or work from home, you can help make a difference in someone’s life every second of every day.
Summary of position:
Renders accurate and complete meaning between source language and target language in the consecutive mode of interpretation; facilitates communication between a speaker of English and a speaker of another language.
Principal Accountabilities:
- Exhibits excellent interpreting skills and professional attitude whilst interpreting
- Demonstrates accuracy, excellent note-taking skills, objectivity and an ability to handle difficult situations
- Provides accurate and complete interpretations of verbal messages as uttered by LanguageLine Solutions' clients and their customers of limited English proficiency
- Remains impartial and unbiased while using correct protocol
- Displays deep understanding of the culture of both languages; recognises and is sensitive to cultural differences
- Manages the flow of the call and avoids taking over the call
- Avoids interaction with the limited English speaker without client’s permission
- Ensures the highest level of quality by following all interpreting guidelines and procedures as set forth by LanguageLine Solutions
- Exhibits knowledge of industry-specific terminology and protocol, i.e. medical/court/insurance/government agencies
- Provides excellent customer service to client and limited English speaker, i.e. use of appropriate tone, patience and courtesy
- Maintains a positive working relationship with Contractor Liaison, the Interpreter Resource Centre and other departments as needed
- Demonstrates dependability
Qualifications
Knowledge, Skills and Abilities
- Language Proficiency: Demonstrates superior proficiency in English and second language
- Has in-depth understanding of the cultural dynamics of both languages
- Uses a large number of synonyms, idiomatic expressions, proverbs and quotations, as needed
- Expresses accuracy in both languages and comprehends various subjects at different levels of complexity
- Demonstrates mastery of correct word order in phrases and sentences, and use of proper grammar
- Displays good communication skills, i.e. clear enunciation, pronunciation, pleasant and professional tone of voice, and polite forms of expression in both languages
- Exhibits competency in the following key industries, i.e. Medical, Financial, Insurance, Courts & Tribunals, Police and/or Government Agencies to include familiarity with terminology, procedures and/or products in those industries
Interpretation Skills
- Interprets in the consecutive mode with a high degree of accuracy and processes information quickly and concisely
- Displays knowledge of interpretation methods and procedures
- Maintains neutrality towards client and limited English speaker
- Demonstrates ability to speak clearly without accent interference
- Understands common procedures and practices of industries served by LanguageLine Solutions
- Displays cognitive skills needed to effectively interpret, i.e. speed of understanding and expression
- Concentrates on and follows the thread of the conversation for an extended period of time; manages flow of call when necessary
- Remembers blocks of information and delivers same with accuracy
- Grasps the meaning of the message and anticipates direction of the dialogue
- Maintains confidentiality and upholds ethical standards at any time
- Adapts behaviour in response to varying situations and peoples' reactions while remaining flexible and professional at all times
- Maintains high performance, emotional composure and objectivity in all circumstances
- Assesses own skills and abilities, and identifies areas for improvement; willingly accepts constructive feedback, seeks developmental opportunities and works independently
- Demonstrates dependability, honesty, integrity and trustworthiness, and accepts responsibility for own actions
Customer Service skills
- Maintains a professional demeanour throughout the interpreting assignment
- Demonstrates sensitivity and politeness to limited English speakers of different nationalities, backgrounds, cultures and educational levels
- Exhibits professionalism and courtesy towards the client and limited English speaker
- Follows the clients' instructions and exceeds their expectations
Educational Level: (preferred)
- Bachelors and/or Masters degree in Languages, Translation, Interpretation, Philology, Linguistics or related fields
- Ph.D. or Doctoral in Languages, Philology, Linguistic or related fields
- NRPSI (National Register of Public Service Interpreters)
- DPSI (Diploma of Public Service Interpreting)
- Metropolitan Police Test
- Community Level Interpreter 2 (CLI2)
- Community Level Interpreter 3 (CLI3)
- Certificate of Higher Education in Translation, Interpretation, Languages, Philology or Linguistics
Work Experience
- Written translation and/or interpretation
- Localisation, bilingual publishing, media organisations, schools and/or similar bilingual settings
- Living and/or studying in a bilingual environment
- One year of work experience in industries for which LanguageLine Solutions provides interpretation (preferred)
Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.
French Freelance Remote Telephone Interpreters (Apply Here) employer: LanguageLine Solutions UK
Contact Detail:
LanguageLine Solutions UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French Freelance Remote Telephone Interpreters (Apply Here)
✨Tip Number 1
Familiarise yourself with the specific terminology used in the industries relevant to LanguageLine Solutions, such as medical, legal, and financial sectors. This will not only boost your confidence but also demonstrate your commitment to understanding the nuances of the role.
✨Tip Number 2
Practice your interpreting skills by engaging in mock calls or role-playing scenarios with friends or colleagues. This will help you refine your ability to manage call flow and maintain neutrality, which are crucial for this position.
✨Tip Number 3
Showcase your cultural understanding by discussing relevant experiences during any interviews or networking opportunities. Being able to relate to both English and French speakers will highlight your capability to navigate cultural differences effectively.
✨Tip Number 4
Connect with current or former interpreters from LanguageLine Solutions on professional networking platforms. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace French Freelance Remote Telephone Interpreters (Apply Here)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of a French Freelance Remote Telephone Interpreter. Familiarise yourself with the skills needed, such as language proficiency and interpreting techniques.
Tailor Your CV: Customise your CV to highlight relevant experience in interpretation and language skills. Emphasise any specific industries you have worked in, such as medical or legal, to show your familiarity with industry-specific terminology.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for language and communication. Mention your understanding of cultural dynamics and your ability to remain impartial during interpretations, as these are crucial for the role.
Proofread Your Application: Ensure that your application is free from errors. Check for grammatical mistakes and typos, as attention to detail is vital in interpretation work. A polished application reflects your professionalism and commitment.
How to prepare for a job interview at LanguageLine Solutions UK
✨Brush Up on Your Language Skills
Make sure to review both your English and French language skills before the interview. Practice interpreting common phrases and industry-specific terminology to demonstrate your proficiency and confidence during the conversation.
✨Showcase Cultural Understanding
Be prepared to discuss your understanding of cultural nuances in both languages. This will highlight your ability to navigate sensitive topics and ensure effective communication, which is crucial for a telephone interpreter.
✨Demonstrate Professionalism
During the interview, maintain a professional tone and demeanor. This includes clear enunciation and polite forms of expression, as these are essential qualities for an interpreter and will leave a positive impression on the interviewer.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-life interpreting situations. Think of examples where you successfully managed difficult calls or maintained neutrality, as this will showcase your experience and adaptability.
