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- Tasks: Deliver outstanding customer service in Hebrew and English across various channels.
- Company: Join a leading UK retailer with a vibrant, multilingual team.
- Benefits: Hybrid working model, full-time hours, and opportunities for skill development.
- Other info: Exciting growth potential in a fast-paced environment.
- Why this job: Be part of an energetic team and enhance your customer service skills.
- Qualifications: Fluency in Hebrew and English, with strong problem-solving and communication skills.
The predicted salary is between 25000 - 30000 £ per year.
One of the top UK retailers is currently expanding its customer service team! They are looking for Hebrew speakers to join their international team at their brand new contact centre. You will be responsible for delivering outstanding customer service across the Hebrew and English-speaking markets. This is a full time role (36 hours per week), on a hybrid basis (minimum 1 day a week in the office).
Shifts:
- Sunday to Thursday 6am – 2pm
- Sunday to Thursday 7am – 3pm
- Sunday 10am – 6pm & Monday to Thursday 11am – 7pm
- Sunday 10am – 6pm & Monday to Thursday 12pm – 8pm
Your responsibilities will include:
- Answering emails, chats and telephone calls in Hebrew as well as English
- Being the first line of support and maintaining a great relationship with customers
About you:
- You will be a customer-oriented individual and have superb problem-solving skills, as well as excellent Hebrew language skills (written and spoken).
- This is an exciting opportunity to work for a leading UK retailer, where you will be able to develop your skills within a growing and energetic multilingual team!
Profile:
- Required to be fluent in Hebrew and English, both written and spoken
- Previous experience as a Customer Service Advisor, Customer Service Representative, Client Service Executive, Customer Care Coordinator or Customer Support Agent desired
- Possess a professional, helpful and friendly telephone manner
- Demonstrated interpersonal skills and the ability to work as part of a team and independently
- Strong communication skills, able to work in a fast-paced environment
To apply, please send your CV in English and in Word format to Suhail.
Hebrew speaking Customer Service Advisor in West Bromwich employer: Language Matters
Contact Detail:
Language Matters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hebrew speaking Customer Service Advisor in West Bromwich
✨Tip Number 1
Get to know the company! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your Hebrew and English skills! Since you'll be communicating with customers in both languages, brush up on your language skills to ensure you can provide top-notch service.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the team. Don’t miss out on this exciting opportunity!
We think you need these skills to ace Hebrew speaking Customer Service Advisor in West Bromwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your Hebrew and English language skills, as well as any relevant customer service experience. We want to see how you can bring your unique flair to our team!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled customer issues in the past. We love seeing candidates who can think on their feet and provide great solutions!
Be Professional Yet Friendly: Your written communication should reflect a professional tone while still being approachable. We’re all about building relationships with customers, so let that shine through in your application!
Apply Through Our Website: Don’t forget to submit your application via our website! It’s the best way for us to receive your details and get you into our exciting recruitment process.
How to prepare for a job interview at Language Matters
✨Brush Up on Your Hebrew
Since this role requires fluency in Hebrew, make sure to practice your language skills before the interview. Try to engage in conversations or even role-play customer service scenarios in Hebrew to boost your confidence.
✨Know the Company Inside Out
Research the retailer thoroughly. Understand their values, products, and customer service approach. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Common Customer Service Scenarios
Think about typical customer service challenges you might face in this role. Prepare examples from your past experience where you successfully resolved issues or provided exceptional service. This will demonstrate your problem-solving skills.
✨Show Off Your Interpersonal Skills
During the interview, highlight your ability to work well in a team and independently. Share specific examples of how you've built relationships with customers or colleagues, as this is crucial for a customer service role.