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- Tasks: Manage customer orders and respond to enquiries in Polish and English.
- Company: Join a dynamic international organisation based in Watford.
- Benefits: Opportunity for career progression and a vibrant work environment.
- Why this job: Be the voice of the company and make a difference for customers.
- Qualifications: Fluency in Polish and English with strong communication skills.
- Other info: Fast-paced role perfect for those who thrive on challenges.
The predicted salary is between 24000 - 36000 £ per year.
Polish and English Customer Service Representative
An exciting opportunity has arisen for a bright Polish and English speaker to become part of an international organisation in Watford. In this role, you will be responsible for managing the end-to-end order processing and responding to customer enquiries via phone and email.
Your responsibilities will include:
- Managing customer orders: processing sales orders and handling invoices
- Proactively dealing with any returns, delivery and order issues
- Being the first point of contact for customer order queries, answering calls and emails in a timely and professional manner
- Ensuring all client account records are kept up to date
- Working alongside the sales team and other departments where required
About you:
The ideal candidate will be confident with fluency in Polish and English and will possess outstanding communication skills, as you will be communicating with various clients and departments within the company. This is an amazing opportunity for a professional individual to be part of a well-known organisation, where you will have the chance to progress within the company.
Profile:
- Required to be fluent in Polish and English
- Previous experience working in customer care, sales administration, client support or account management dealing with products
- Strong communication and organisational skills
- Able to work well in a fast-paced environment
To apply, please send your CV in English and in Word format to Suhail. languagematters is acting as an employment agency in relation to this vacancy.
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Polish and English Customer Service Representative employer: Language Matters
Contact Detail:
Language Matters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Polish and English Customer Service Representative
✨Tip Number 1
Make sure you know the company inside out! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers in both Polish and English, try role-playing common customer scenarios with a friend. This will boost your confidence and help you respond effectively during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Polish and English Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your fluency in both Polish and English. We want to see how your previous experience in customer care or sales administration aligns with the role, so don’t hold back on showcasing relevant skills!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. We love seeing candidates who are genuinely excited about joining us, so let your personality come through.
Be Professional Yet Approachable: When writing your application, keep it professional but don’t be afraid to show a bit of your friendly side. We’re looking for someone who can communicate well with clients, so a warm tone can go a long way!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Language Matters
✨Brush Up on Your Language Skills
Since this role requires fluency in both Polish and English, make sure you practice speaking and writing in both languages. Prepare to answer common customer service scenarios in both languages to demonstrate your proficiency.
✨Know the Company Inside Out
Research the organisation thoroughly. Understand their products, services, and customer base. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare for Common Customer Service Questions
Think about how you would handle various customer service situations, such as dealing with complaints or processing orders. Practising your responses will help you feel more confident during the interview.
✨Showcase Your Communication Skills
During the interview, focus on demonstrating your outstanding communication skills. Be clear and concise in your answers, and don’t hesitate to ask for clarification if you don’t understand a question. This shows that you’re proactive and engaged.
