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- Tasks: Manage orders and provide top-notch customer service in German and French.
- Company: Join a leading multinational fashion company with a vibrant culture.
- Benefits: Competitive salary, dynamic team, and opportunities for skill development.
- Other info: Great chance to grow in a supportive and friendly environment.
- Why this job: Be part of a multilingual team and enhance your customer service skills.
- Qualifications: Fluency in German and French, plus experience in B2B customer service.
The predicted salary is between 30000 - 40000 £ per year.
Our client, a leading multinational fashion company, is currently seeking a trilingual Wholesales Customer Service Representative fluent in German and French. This role supports the company’s commitment to delivering world-class customer service. The successful candidate will be responsible for managing the order process and ensuring all administrative tasks are completed accurately and on time across the German and French market.
Your responsibilities:
- Manage all order entry and amendments for assigned accounts, producing daily, weekly, and monthly reports to ensure clear visibility of account status.
- Maintain effective communication with both the sales team and customers to support a smooth and efficient order process.
- Proactively follow up on open orders and product availability issues to minimise cancellations.
- Liaise with the Credit team regarding orders placed on hold due to credit-related matters.
- Process returns and issue credits accurately and in a timely manner.
About You:
To succeed in this role, you will be a customer-focused professional with experience in B2B customer service, wholesale operations, and order processing. You will bring strong problem-solving abilities along with fluency in both German and French. This is an excellent opportunity to further develop your skills within a dynamic organisation and to join a motivated, friendly, and multilingual team.
Profile:
- Fluent in German, French, and English, with strong written and verbal communication skills.
- Previous experience in online customer support, wholesales customer service, sales administration, client support, or order management.
- Proficient in Microsoft Office applications, particularly Excel, as well as tools such as Vlookup and Pivot Table reporting.
- Strong interpersonal and communication skills, with the ability to work effectively both independently and as part of a team.
To apply, please send your CV in English and in Word format to Valentina.
German and French speaking Wholesales Customer Service Representative in London employer: Language Matters
Contact Detail:
Language Matters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German and French speaking Wholesales Customer Service Representative in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the fashion industry or customer service sectors. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions and role-specific scenarios. We recommend doing mock interviews with friends or using online resources to boost your confidence and polish your responses.
✨Tip Number 3
Show off your language skills! When you get the chance, demonstrate your fluency in German and French during interviews. It’s a big plus for this role, so don’t hold back!
✨Tip Number 4
Apply through our website! It’s the easiest way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace German and French speaking Wholesales Customer Service Representative in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in B2B customer service and order processing. We want to see how your skills match the role, so don’t be shy about showcasing your fluency in German and French!
Showcase Your Communication Skills: Since this role involves a lot of communication, let us know about your strong written and verbal skills. Use examples from your past experiences to demonstrate how you’ve effectively communicated with customers and teams.
Be Detail-Oriented: Attention to detail is key in managing orders and reports. When you’re writing your application, mention any specific tools or methods you use to ensure accuracy in your work. We love a candidate who can keep things organised!
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t forget to send your CV in Word format!
How to prepare for a job interview at Language Matters
✨Brush Up on Your Language Skills
Since this role requires fluency in German and French, make sure you practice speaking and writing in both languages before the interview. Consider preparing answers to common interview questions in each language to demonstrate your proficiency.
✨Know the Company Inside Out
Research the multinational fashion company thoroughly. Understand their values, products, and customer service approach. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and customer service skills. Think of specific examples from your past experience where you successfully managed orders or resolved customer issues, especially in a B2B context.
✨Showcase Your Tech Savvy
Familiarise yourself with Microsoft Office applications, particularly Excel. Be ready to discuss how you've used tools like Vlookup and Pivot Tables in previous roles. This will highlight your ability to handle administrative tasks efficiently.